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Global Professional Services

Delivering expert knowledge, insight and skills to accelerate and optimise your digital transformation.

What are Global Professional Services?

Drive digital transformation forward with expert skills

The digital transformation benefits you regularly hear about are increased efficiency, greater business agility and unlocking new value for employees, customers and shareholders. In fact, there’s recent evidence that enterprise tech adoption leaders experience five times the growth of their counterparts.

Whether you’re making decisions around the best way to transform or have already started on your journey and are facing unexpected challenges, we have the expert knowledge, insight and skills to accelerate and optimise your transformation.

Wherever you are on your transformation journey, and which ever technology domain you’re transforming in – Infrastructure, Security, Digital Workplace or Contact Centre, we can join you and simplify your path. Our flexible, work-packaged solutions are built on our years of experience of what works and what doesn’t when it comes to transformation. We can:

  • Advise on your transformation strategy, roadmap and technology choices.
  • Design your chosen solution into a new or existing infrastructure.
  • Deploy of your designed solution into a new or existing environment.


At each stage we’ll deliver a clear set of outcomes that will allow you to move forward.

Advise: Our professional services provide you with strategic advice and guidance on your transformation projects across security, infrastructure, your digital workplace and contact centre. We’ll work to define your future strategy, build a case for change or investment, evaluate and help you to select the right solution. With a thorough understanding of the impact of major change happening in your business now, and in the future you’ll be able to:

  • Build your strategy with confidence - with a clear view of your maturity and understanding of your current position and options you’ll be able to choose the right solution to support your evolving business objectives.
  • Manage risk and cost - with an accurate total cost of ownership model for transformation that takes into consideration your existing investments.
  • Drive innovation - stay ahead of emerging best practice with a documented roadmap aligned to your business outcomes.

Design: We can provide you with a design for your chosen solution, whether that be for new or existing infrastructure. We’ll work with you to design the solution you’ve selected, supplementing your in-house expertise.

Our design professional services are offered with any solution within our BT portfolio – because that’s where you’ll capitalise on our strategic investments in skills and expertise. You’ll benefit from:

  • Consistent high-quality, user-centric design - technical design blueprints aligned to your business strategy delivered by experts with an outcome focused approach built on experience.
  • Focused flexibility – work-packaged solutions providing flexibility where you need it within a design framework we know works.
  • Accelerated outcomes - you don’t need to invest in training or hiring new people - get access to our experts.

Deploy: Our professional services provide the knowledge, skills and insight you need to deploy your designed solution into your new or existing environment, where you need a BT assured design. We’ll work with you to execute against the designed migration plan and implement the selected solution, testing and assuring as we go, to support a seamless transition to live service.

You’ll benefit from:

  • Consistent high quality implementation of a live solution, tested and assured, tailored to your business environment and delivered by experts with a deployment approach built on experience.
  • Smooth operational handover achieved through testing, assurance and delivery of end-to-end solution documentation.
  • Cost optimisation Commercial flexibility delivered through a flexible work packaged approach built from experience.

Why choose Global Professional Services from BT?

Partnering with BT for your digital transformation will give you access to expert knowledge, insight and skills to help you:

  • Deliver better outcomes faster - use our experience and best practice to deliver your transformation. Our combined unique experiences of leadership in cloud services, network and security means we can share this knowledge with you. We have over 20 years of managed service experience, providing global services in 180+ countries to more than 4,000 customers.
  • Overcome a lack of key skills within core teams - work with our experts in a cost effective, flexible way. We’re consistently voted as a leader in network and security managed services by Gartner and IDC and have the ability to support you both locally and globally in all areas of the world.
  • Simplify the complexity of making digital transformation choices – we provide opinion, direction and unbiased advice on your digital transformation approach, solution designs and implementation that’s rooted in our practical experience of what works and what doesn’t. We use our ownership and operational experience of our own products, solutions and global network infrastructure to substantiate our recommendations.
  • Transform across a broad range of technology towers and vendors – whether you need help with security, infrastructure, your digital workplace, contact centre or a combination of them all - we have the skills and an established ecosystem of strong partnerships with the world’s leading technology vendors to help.