Learn more about our global voice solutions
Transform your business communications with the power of our global voice network. Enjoy lower costs and higher productivity with our cloud-calling solutions.
The shift towards hybrid working and the move away from traditional voice infrastructure is fuelling the adoption of cloud-based voice and unified communications solutions. Our global voice solutions provide businesses with flexible, high-quality, and cost-effective options. We'll support your team in transitioning to cloud calling and ensure that they can work effectively from anywhere.
Get secure, global, cloud-based voice and collaboration solution hosted in our data centres on ...Read more
Operator Connect adds calling and audio conferencing directly into Microsoft Teams. Discover wh...Read more
Streamline your business communications with a reliable cloud phone system using Zoom Phone wit...Read more
Make collaboration easier for your organisation using Microsoft Teams with BT.Read more
Discover how cloud contact centre solutions from BT can help deliver an exceptional service, al...Read more
Enhance customer experience and drive efficiency by managing incoming calls more effectively.Read more
Explore Webex Calling with BT. Our managed cloud calling solution helps to enable hybrid workin...Read more
Reduce costs and improve business agility by simplifying and centralising your voice infrastruc...Read more
WHY CHOOSE BT?
It’s not just the service that makes the difference, but who you choose it with. Here’s a few reasons why you should partner with us.
We provide services to customers in over 180 countries around the world, hosting over 5 million users and carrying 10 billion minutes annually.
We monitor voice quality and promptly resolve faults to ensure the best calling experience. Our VQSP (Voice Quality and SIP Performance) tool lets you track your SIP usage and service behaviour to detect any anomalies.
Our global voice network is being virtualised and moved to the cloud, allowing for better voice quality, flexible pricing, faster integration with business apps, and improved management of demand fluctuations.
We’re a leader in voice technology, serving over 350 global customers, including some of the most influential companies with complex needs.
The legacy PSTN and ISDN network is set to cease operations in 2025 in the UK, and the efforts to adapt to this change are already in motion. Discover how we can help you transition to digital voice.
Yes, we provide public calling, numbering, and compliance measures with some of the most popular collaboration tools on the market, such as Microsoft Teams, Zoom or Webex.
We offer inbound services in 180 countries and outbound calling across 73 countries, with full PSTN replacement available in 25 locations globally.
Full PSTN replacement countries include Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, Norway, Poland, Romania, Singapore, South Africa, Spain, Sweden, Switzerland, United Kingdom, and United States.
Everywhere, businesses are rapidly switching to digital. As technology and customer behaviour change, phone companies are moving from the old analogue public switched telephone network (PSTN) to a fully digital network. Germany, Japan, and Sweden are well advanced in making the shift. Estonia and The Netherlands are already there and have switched off their PSTN network. We plan to move all our customers to a digital network in the UK by 2025. This change will impact your phone services and everything else that currently uses the old phone network – all your non-voice services connected to PSTN or ISDN lines. Equipment such as alarms, EPOS machines, door entry systems, CCTV, faxes and so on will be affected. It’d be prudent to start planning your migration today to futureproof your voice estate and avoid disruptions to your business operations. Get in touch with us.
The main benefits of cloud calling include easy implementation, cost efficiency, advanced call features, mobility and flexibility. Also, see Why should I move to cloud calling?
Cloud calls are telephone calls that go through a third-party cloud host. In many cases cloud calling is an embedded functionality of a collaboration system / client like Microsoft Teams, Zoom, or Webex.
With VoIP, or voice over internet protocol, your calls go through your broadband connection. VoIP calling allows your people to make as many calls as they like using broadband and eliminates the need for multiple telephone lines.
Cloud phone systems are an ‘off premises’ solution, meaning they don’t need any hardware on site to control your calls. You access your cloud phone system using a broadband connection, eliminating the upkeep and maintenance costs of a PBX (private branch exchange) solution.
The cost varies depending on your requirement. If you’re planning to add voice into collaboration platform such as Microsoft Teams, with Operator Connect you could pay as little as £3.55 (ex. VAT) per user per month.
Inbound Contact global is our service that’s designed for the contact centre market. It collects traffic for onward routing and forwards it to our customers' contact centre agents. Inbound Contact global allows you to converge all your disparate call centres into one virtual operation, ensuring no customer call goes unanswered. Our global inbound call centre solutions make it easier for customers from anywhere to get in touch with you with easy-to-remember phone numbers that stay with you for as long as you want them. We’ve explained the business benefits of a global inbound voice network in detail here.
Global SIP (GSIP) supports all your office communication needs. GSIP lets you make and receive calls over the internet instead of a landline. You can make high-quality voice and video calls to your customer, suppliers, and employees. It offers an IP alternative to traditional voice services such as PSTN and ISDN. We’ve explained the business benefits of global SIP in detail here.