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Our approach

You want to harness the power of data and digitise customer journeys at an ever-faster pace – while still making sure you deliver a brilliant experience for your customers and people.

Technology is developing in a way that lets you do just this, but it’s complex, time-consuming and not without risk.  

What if there was a way to simply and easily navigate through the huge choice of customer experience technologies and vendors?  

We offer a range of innovative, secure, public, private and hybrid cloud customer experience solutions, integrated with our own global network and supported by the long-standing and trusted expertise and experience needed for a smooth migration.

We can help you deploy market-leading contact centre capabilities effortlessly,  and keep them running smoothly, to deliver continually great customer service while mitigating any risk.

77% consumers want organisations to offer different channels to meet their needs.”

The Autonomous Customer 2021 research from Cisco and BT

Meet the experts

Want to know more? Connect with our team.

Karine Palacios

Karine Palacios
Global product director for cloud contact centres

Karine is responsible for global product management of our cloud-based contact centre and customer experience solutions.

Richard Atherton

Richard Atherton
Senior manager Cloud Contact Cisco, BT

Richard is globally responsible for the commercial, supplier and delivery management for our Cloud Contact Cisco product.

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