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Our approach

Your customers’ demands are continually evolving and your legacy systems may struggle to adapt fast enough to keep up with the ever-shifting landscape of suppliers and technologies.

You want to adapt the capabilities and reach of your contact centre at an ever faster pace – while still making sure you deliver a consistently good experience for customers and agents, with no unplanned downtime.

And managing multiple supplier relationships is tricky. If there’s a problem, it can be hard to track down precisely who’s responsible for fixing it. You can end up spending so much time firefighting technology issues that it diverts you from your core business.

This video features Cloud and Customer experience experts who answer major queries around how you can effectively manage your costs as well as your customer experience objectives.

We can help you deliver a state-of-the-art customer experience while also reducing your costs. Our integrated cloud contact centre solution gives you a single, unified resource for resolving any issues. And you’ll be able to deploy market-leading contact centre capabilities effortlessly – and keep them running smoothly – to deliver continually great customer service.

3 in 4 people buy more from companies that make it easier to do business with them.”

The Autonomous Customer 2020 research from Cisco and BT.

Meet the experts

Want to know more? Connect with our team.

Karine Palacios

Karine Palacios
Global product director for cloud contact centres

Karine is responsible for global product management of our cloud-based contact centre and customer experience solutions.

Richard Atherton

Richard Atherton
Senior manager Cloud Contact Cisco, BT

Richard is globally responsible for the commercial, supplier and delivery management for our Cloud Contact Cisco product.

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