By uncovering the details of customer interactions, we discover what people need for a brilliant experience. We’ll work with you to determine the best channels, tools, processes and partners to deliver it.
This relies on the ability to adapt at pace and adopt new technology to meet your audience’s ever-changing needs. Our Customer Contact solutions have flexibility baked-in, so you can make rapid changes globally. We help over 6,000 customers globally, managing over 16 billion minutes of calls per year, with over 65,000 agents using our services.
Andrew was appointed Director of Digital Workplace in October 2021.
Richard is globally responsible for the commercial, supplier and delivery management for our cloud contact products.
