You need an efficient solution that doesn’t require capital investment in infrastructure, or significant resources for IT integration, management and support.
What if you could pay only for the services you use and the number of agents active at any one time? And what if there was a way to do this with no up-front capital expenditure or annual maintenance charges, regardless of usage?
Our cloud contact centre solutions let you align your IT costs with demand, as well as helping you optimise labour costs. You can quickly bring agents online as you need them to handle peaks in demand or ad hoc campaigns – whether they’re working at home, or spread across regional or global contact centres.
Our global reach, coupled with access to smart analytics and workforce management technologies, means you can deliver your services in the most efficient and cost-effective way possible.
What is Webex Contact Centre?
Webex Contact Centre lets you get closer to your customers – wherever they are.
Manage all your contact centre needs on one easy platform with Webex Contact Centre, combining the flexibility, scalability, and low maintenance of the cloud with the reliability and security of your on-premise call centre solution.
Improve sales conversations, revenue, customer retention and satisfaction scores by empowering your remote agents to react more quickly and efficiently to what people need, offering a personalised, seamless, and multi-channel customer experience.
Meet digital customer demands with Cisco’s cloud-based contact centre.
Running your own contact centre is a complex and costly challenge, requiring you to manage complex systems and software integrations while paying for data space, upgrades, and maintenance.
Cloud Contact Cisco removes this cost and complexity. Connecting to our global MPLS network gives you access to our flexible cloud services, letting you scale-up capacity when you need it while only paying for what you use on a per agent, per-monthly basis.
Cloud Contact Cisco puts customer experience at the heart of your business.
Lots of companies still divide their communications between a front office, CRM environment, and back office experts. Cloud Contact Cisco removes this division to help collaboration across your organisation, creating an agile, omnichannel contact centre that puts your customers first.
Cisco contact centre solutions key features at a glance:
How your customers feel about you depends on how their experience of you matches their expectations.
Our consulting experts can review your contact centre operations to evaluate the effectiveness of your tools and technologies, your agent productivity, your key performance metrics and your internal processes. We spot gaps between your business goals and operations, help you deliver a more efficient customer experience and help you get the most from your current investments.
By working with us, you get a transformation roadmap that will make it easy for your customers to reach you, while optimising your operations to reduce costs and boost agent productivity.
Control costs, reduce uncertainty, and deliver a better customer experience.
Cloud Contact Next Generation is a pre-packed, ‘out of the box’ multi-channel contact centre solution that can be seamlessly integrated into your existing call centre infrastructure.
It bundles all the best features from our existing Customer Relationship Manager (CRM) portfolio into a single, powerful centre that’s fully scalable to your business.
Using cloud apps and management tools, CCNG gives your agents greater control over their calls and enables customers to reach the right person, faster.
Pre-packaged and ready to go so you can be up and running in weeks, not months.
In an industry where customers are saturated by choice, offering a leading-edge customer experience can make all the difference. Cloud Contact Next Generation gives you that edge, empowering you to transform the way you manage customer communications.
CCNG is a low-risk, technologically advanced solution that helps reduce costs across your contact centre estate while improving customer experience, providing a dramatic positive impact on their perception of your business.
Cloud Contact Next Generation key features at a glance:
Improve your operational performance and customer engagement with Optimise Contact – available in the cloud or onsite - to make better decisions, increase productivity and improve your customer experience.
Voice. Visual. Text. You can have self-service covered and integrated into your overall customer service experience.
Give your customers the power of personalised, continuous, context-aware conversations across different channels (IVR, messaging / Chatbot, mobile, web), as well as different interactions (informational and transactional).
With Auto Contact, you can have:
Which gives you harmonious integration with your overall customer experience, so your agents don’t miss a beat when your customers need transfer to live assistance.