Customer contact

Create a brilliant customer experience with immediate, helpful customer service at every level.

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Overview

Times are changing, but challenges aren’t. Customer experience is key to success.

These days, informed and tech savvy customers know what they want – easy interactions in an instant. And they’ll reward organisations that give them that.

So creating a powerful and memorable experience becomes more challenging when you need to offer a whole range of digital contact channels, whilst keeping your costs under control.

The Autonomous Customer 2023

Our 2023 Autonomous Customer research with Cisco explores the customer experience of contact channels – the highs, the lows and the way forward.

June 2023

Global Fabric

We understand what people need for a brilliant experience

By uncovering the details of customer interactions, we discover what people need for a brilliant experience. We’ll work with you to determine the best channels, tools, processes and partners to deliver it.

This relies on the ability to adapt at pace and adopt new technology to meet your audience’s ever-changing needs. Our solutions have flexibility baked-in, so you can make rapid changes globally. We support over 80,000 agents across our platforms, and manage over 10 billion minutes of calls per year on our inbound network.

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