But what if you could integrate your unified comms and contact centre platforms into a simple single interface, to deliver a more personalised, effective, and efficient customer experience?
Your agents could instant message their colleagues, supervisors, and other business units to ask questions or potentially loop them into the call without having to place customers on hold or transfer them.
You could also extend screen-sharing or remote control capabilities to guide your customers step-by-step through complex scenarios rather than having to talk them through the process.
We have a range of products that can help you extend your customer care beyond the walls of your contact centre.
A scalable, multichannel contact centre allowing you to scale the number of agents you need quickly, while only paying for what you use on a per agent, per month basis.
Cloud Contact Cisco is built to handle large volumes of customer interactions but it’s also flexible enough to get you started quickly with only 50 agents through a single, easy-to-use multimedia interface.
Network your back-office experts into the front office environment so that your customers with complex needs are directed to the people best suited to deal with them.
We make it easy to have your contact centre in the cloud, making your organisation more customer-focused.
A multichannel, ‘out of the box’ cloud contact centre which lets you scale the number of agents you need quickly, while only paying for what you need on a per agent, per month basis.
You only need a network connection, browser and a phone.
You can add new agents or amend call-routing rules in seconds, so you keep full service even if, for whatever reason, your staff can’t get to work.
You can integrate old and new applications and services, and get rapid, high quality information through a single, intuitive interface.
Cloud Contact doesn’t mean total change – it can overlay your existing contact centre infrastructure seamlessly, and grow as your business evolves.
How your customers feel about you depends on how their experience of you matches their expectations.
Our consulting experts can review your contact centre operations to evaluate the effectiveness of your tools and technologies, your agent productivity, your key performance metrics and your internal processes. We spot gaps between your business goals and operations, help you deliver a more efficient customer experience and help you get the most from your current investments.
By working with us, you get a transformation roadmap that will make it easy for your customers to reach you, while optimising your operations to reduce costs and boost agent productivity.