Cloud contact centres offer an alternative to the traditional on-premises model for contact centres. It brings together all of the tools and application of a conventional contact centre and hosts them in the cloud. Solutions can be hosted on either a public or private cloud to suit your needs.

Cloud contact centres help bring your business innovation, flexibility and agility. They empower agents to work from wherever they like, and the solution can be deployed rapidly across the globe.

With the contact centre hosted in the cloud there’s no need for either on-premises hardware or IT support, all of the infrastructure is managed by your provider. It’s also much easier to integrate with other applications to help tailor the solution to your specific needs.

Many businesses struggle with migration to a cloud contact centre solution. As with any large transformation project, implementation can be difficult and unexpected barriers can arise. That’s why a trusted migration partner is so important, we’ll bring our experience and expertise to make your journey a success, and help you get the most out of your cloud contact centre.

Whatever your business looks like, we have a cloud contact centre solution for you. We offer choice to ensure your needs are met. There are many important factors to consider when choosing a cloud contact centre, such as the number of agents, geographic locations, or choosing between public or private cloud. We have a team of specialists on hand to help you find what’s right for you.

There’s no better time to migrate your contact centre to the cloud. Changing demands and expectations of both customers and agents have placed a strain on the contact centre. Only cloud contact centre solutions have the flexibility and innovation to meet these expectations and provide the brilliant experience that’s so important to your business.