Personalise your experience

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Use the cloud to improve your customer experience

Personalise your customer experience without adding complexity or cost.

Overview

As your consumers become more demanding, and want to engage with you over multiple channels at home and on the move, you need your contact centres to become more agile and flexible.

You want to drive new revenue and personalise your customer experience, but you don’t want to add complexity or cost to your contact centre.

What if you could unite your front and back office, letting you simply and quickly match agents to demand? And what if you could only pay for the services you use?

This lets you create the perfect blend of voice, video, email, web interactions (such as chat and page sharing), and then integrate it with your existing CRM system and legacy call centre platforms. 

Our cloud contact centre solutions help thousands of large organisations across many different sectors and countries to improve their customer experience, increase their agent productivity, whilst also reducing their costs and risks.  That’s why we’re a leader in cloud contact centres and have the experience and expertise to make it work for you and your organisation.

 

Featured products

A shared public cloud solution, pre-integrated to Cisco’s Contact ecosystem and packaged with our voice network to provide optimum capacity and voice quality.

Manage all your contact centre requirements on one easy platform.  Features including omnichannel and artificial intelligence help improve performance and maximise business outcomes - whilst reducing cost of ownership. Add-on optional workforce optimisation (WFO) and outbound campaign management features as your business grows.

Unite the flexibility, scalability and low maintenance of the cloud with the reliability and security of your on-premises call centre solutions. Deploy new channels at pace and provide outstanding customer experiences.

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A dedicated private cloud solution, allowing more customisation for large deployments.

Connected to our global MPLS network so you can scale-up your capacity when you need it, while only paying for what you use on a per agent, per month basis.

Bespoke integration available with world-class contact centre partners and CRMs. Built to handle large volumes of customer interactions through a single, easy-to-use multimedia interface.

Network your back-office experts into the front office environment so that your customers are directed to the people best suited to deal with their complex needs.

We make it easy to have your contact centre in the cloud, making your organisation more customer focused.

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How your customers feel about you depends on how their experience of you matches their expectations.

Our consulting experts can review your contact centre operations to evaluate the effectiveness of your tools and technologies, your agent productivity, your key performance metrics and your internal processes. We spot gaps between your business goals and operations, help you deliver a more efficient customer experience and help you get the most from your current investments.

By working with us, you get a transformation roadmap that will make it easy for your customers to reach you, while optimising your operations to reduce costs and boost agent productivity.

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A multichannel, ‘out of the box’ cloud contact centre which lets you scale the number of agents you need quickly, while only paying for what you need on a per agent, per month basis.

You only need a network connection, browser and a phone.

You can add new agents or amend call-routing rules in seconds, so you keep full service even if, for whatever reason, your staff can’t get to work.

You can integrate old and new applications and services, and get rapid, high quality information through a single, intuitive interface.

Cloud Contact doesn’t mean total change – it can overlay your existing contact centre infrastructure seamlessly, and grow as your business evolves.

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Voice. Visual. Text. You can have self-service covered and integrated into your overall customer service experience.

Give your customers the power of personalised, continuous, context-aware conversations across different channels (IVR, messaging / Chatbot, mobile, web), as well as different interactions (informational and transactional).

With Auto Contact, you can have:

  • state-of-the-art text and speech recognition, powered by natural language
  • dynamic personalisation that presents menu options based on likely user intent.

Which gives you harmonious integration with your overall customer experience, so your agents don’t miss a beat when your customers need transfer to live assistance.

Want to know more?

Get in contact with one of our experts to discuss your needs

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