Terms and conditions
Terms and Conditions for our Products and Services
Below are the terms for some of our main services.
General Terms (GTs) – Services for use in the UK are sold under the General Terms. The contract comprises the General Terms and the Schedules for the specific services being purchased. The Schedules detail the product specific terms and are set out below under the heading ‘Schedules for Services sold under the General Terms’. Some products will also have an additional Annex, which can be found under the same tab. If you have bought a Service under the EE Mobile Schedule to the General Terms, additional terms apply and are available or referred to under the “BT Terms” tab at www.ee.co.uk/businessterms.
If you cannot find the service you are looking for under the General Terms, you may find it under the Product Services Agreement (PSA), which comprises the Product and Services Agreement, Services Schedules and Service Annexes.
- Product and Services Agreement (PSA) – formerly called Master Services Agreement (MSA)
- General Terms (GTs)
Further related information can be found on our BT Business Terms and Conditions page.
If the product terms you require are not listed on this website, or if you are unsure which product terms apply to your Service, please contact your account manager.
Changes to terms – changes to Purchased Equipment terms effective from 1st January 2021 can be found here.
Schedules for Services sold under the General Terms
BT Security
- BT Managed Security
- BT Managed Identity (OKTA) – Annex to the BT Managed Security Schedule
- BT Managed Web Application Firewall Security Service - Annex to the BT Managed Security Service Schedule
- BT Managed Cloud Security (Cisco Cloud Umbrella)
- BT Managed Cloud Security (ScanSafe)
- BT Managed Endpoint Security Service – CrowdStrike
- BT Managed Firewall Security Service
- Managed Virtual Firewall Security Fortinet on BT Connect Services Platform
- Managed Virtual Firewall Security Fortinet with Agile Connect Service Annex to the BT Managed Security Service Schedule
- Managed NAC Security
- BT Managed PKI Security
- BT Managed PKI Security Fast Track
- BT Managed SIEM Security
- BT Managed SIEM Security Service – Supplier Annex
- BT Cloud SIEM Security
- BT Security Ethical Hacking
- BT Security Threat Defence
- BT Security Threat Monitoring
- BT Security Advisory Service Schedule
- BT Symantec Endpoint Protection (SEP)
- BT Threat Intelligence Service (TIS) Annex
- Software Resale
- Fortinet Secure SD-WAN Annex to the Managed Firewall Service
- Security Vulnerability Scanning (SVS) Service Schedule
- BT Managed Micro-Segmentation Security Service Annex to the BT Managed Security Service Schedule
- Managed Embedded Security Controls Service Annex to the BT Managed Security Service Schedule
- BT Managed Cloud Security (Zscaler) – Annex to the BT Managed Security Service Schedule
- BT Compute Protect Firewall
- BT Managed Endpoint Security Microsoft Service – Annex to the BT Managed Security Service Schedule
- Managed Sentinel & XDR Service Schedule
- DP Annex Managed Sentinel & XDR Service
- Virtual Firewall Public Cloud Service Schedule
- BT Security Operational Technology & Threat Management Visualise & Detect Service
BT Connect
- Agile Connect
- BT Connect Intelligence – IWAN
- BT Connect Intelligence Infovista
- BT Internet Connect Global
- BT Internet Connect Reach
- BT IP Connect Global (MPLS)
- BT IP Connect UK
- BT IP Connect Web-VPN
- BT LAN Connect global
- BT One Enterprise Cisco Annex 1 to BT LAN Connect global
- BT LAN Connect Cloud Annex 2 to BT LAN Connect global
- BT Optical Connect
- BTnet (Internet Connect UK)
- BTnet Security Annex to BTnet (Internet Connect UK) Service
- BTnet (Internet Connect UK) – BT Managed DDoS Security Annex
- Cloud Connect Acceleration
- Cloud Connect Microsoft Azure
- Connect Intelligence Dynatrace
- Connect Intelligence Riverbed
- Connect Services Platform
- Connect Cisco SD-WAN
- Enterprise Connect
- Ethernet Connect UK
- Ethernet Cloud Connect Direct – Ethernet Connect UK Annex
- SHDS Connect
- Connected Cloud Edge
- Part A – Service Terms
- Part B – Service Description
BT Contact
- BT Cloud Contact Next Generation
- BT Inbound Contact Global
- BT Inbound Contact UK
- Genesys Cloud Contact Centre
- Cloud Contact Microsoft
- Cloud Contact Notify
- BT CCPCI (GS)
- Optimise Contact Cloud
- BT Smartnumbers
BT One
- BT One Voice (NOTE: Customers ordering SIP Trunking are REQUIRED to have the VOIP Obligations Annex attached to their contract)
- BT One Voice SIP trunk UK
- One Voice – BT One Voice SIP Trunk UK with One Voice Anywhere
Please refer to the entry for BT One Voice SIP Trunk UK - BT One Voice – VOIP Obligations Annex
- BT One Voice Global SIP Trunking (for use with unified comms)
- BT One Cloud Cisco
BT One Mobile
- BT One Mobile Secure Data Management (Wandera)
- BT One Mobile Secure Devices (MobileIron)
- BT One Mobile Secure Application Development Service
- BT One Mobile Anywhere (Webbing)
BT Compute
- Alibaba Cloud Services
- BT Compute Professional Services (Alibaba)
- Amazon Web Services
- BT Compute Protect Server Security
- BT Compute Protect firewall
- BT Compute Colocation (formerly BT Compute Telehousing)
- BT Compute Telehousing Interlink
- Hybrid Cloud Managed Services (Cloudreach)
- BT Hybrid Cloud Practice
- Microsoft Azure
- Private Cloud Dedicated
- Hybrid Cloud Backup & Replication Service
- Hybrid Cloud Managed Services
- Compute Cloud Services
BT Meetings
- Webex Services delivered by BT
- Operator Connect for Microsoft Teams with BT
- Part A – Service Terms
- Part B – Service Description - BT MeetMe
- Service Schedule (For existing UK customers only)
- End User Licence Agreement (EULA) - BT Advanced Call Recording
- Part A – Service Terms
- Part B – Service Description - BT Event Production
- Part A – Service Terms
- Part B – Service Description - One Cloud Microsoft (OCM) Service
- Part A – Service Terms
- Part B – Service Description
Equipment
Mobility (BT Field Force Automation)
- BT Field Force Automation Purchased Equipment and Software Schedule
- BT Field Force Automation Support Services Annex
Other
Reseller Terms
- Reseller General Terms
- BT Internet Connect Global Reseller
- BT Internet Connect Reach Reseller
- BT IP Connect Web-VPN Reseller
- BT Inbound Contact Global - Resellers
- BT One Voice - Reseller
- Regulatory Annex to One Voice Reseller Schedule
- BT Mobile anywhere - Reseller
General Services schedule and annexes
BT Connect annexes
- Connect Applications - Connect Acceleration
- Connect Applications - Connect Intelligence
- Connect Applications - Connect Optimisation
- Connect Assessment
- Ethernet Connect - Ethernet Connect Global (formerly Etherflow Global)
- Ethernet Connect - Ethernet Connect UK (formerly Etherflow/Way UK)
- IP Connect - IP Connect Global 2
- IP Connect Web-VPN
- LAN Connect Global
- Private Line Connect
BT One annexes
- One Enterprise - Microsoft Lync
- One Cloud - Microsoft Lync
- One Voice - Voice Port (MSA)
- One Voice - VOIP Obligations (MSA)
- One Voice expenses
BT Security annexes
- Managed Cloud Security (Zscaler)
- Managed Cloud Security (ScanSafe)
- Managed Email Security
- Managed PKI Security
- Managed Security Services
- Security Threat Services
- BT Security Ethical Hacking
BT Contact annexes
BT Compute annexes
Mobility annexes
- Mobility Managed Sourcing
- Mobile Device Management
- MobileXpress
- Device, Application, Content and Email Management
Other annexes
Equipment and ancillary services schedule and annexes
Annexes
Product Schedules
BT Contact