Terms and conditions
Terms and conditions for Global Business
Below are the UK terms for some of our main products and services we sell to global businesses.
We are in the process of updating our standard terms and the versions below will be replaced by new terms over the coming months. Unless your order specifically points to the new sections of our site, the terms you will be on for UK sales are set out on this page.
Our new global master service agreements (MSAs) which govern the sale of all global products can be found here.
Our new global service schedules that will be governed by the new MSAs can be found here.
The terms below only apply when you contract with BT plc. If you contract with one of our other global entities, you will have been advised of your terms at the point of order.
Our UK terms set out on this page are made up of:
- General Terms which govern and apply to all our UK service schedules
- Service Schedules for the products and services we sell and any associated annexes to the service schedules.
Legacy terms can be found here.
Occasionally you may order products and services that are provided by our business and public sector division (rather than our global division). These terms can be found here and include the BT EE Mobile terms. If you contracted directly with EE you will find the Large Business terms here.
If the terms you require are not listed on this website, or if you are unsure which terms apply to your product or service, please contact your account manager.
Schedules for Services sold under the General Terms
BT Security
- BT Managed Security
- BT Managed Identity (OKTA) – Annex to the BT Managed Security Schedule
- BT Managed Web Application Firewall Security Service - Annex to the BT Managed Security Service Schedule
- BT Managed Cloud Security (Cisco Cloud Umbrella)
- BT Managed Cloud Security (ScanSafe)
- BT Managed Endpoint Security Service – CrowdStrike
- BT Managed Firewall Security Service
- Managed Virtual Firewall Security Fortinet on BT Connect Services Platform
- Managed Virtual Firewall Security Fortinet with Agile Connect Service Annex to the BT Managed Security Service Schedule
- Managed NAC Security
- BT Managed PKI Security
- BT Managed PKI Security Fast Track
- BT Managed SIEM Security
- BT Managed SIEM Security Service – Supplier Annex
- BT Cloud SIEM Security
- BT Security Ethical Hacking
- BT Security Threat Defence
- BT Security Threat Monitoring
- BT Security Advisory Service Schedule
- BT Symantec Endpoint Protection (SEP)
- BT Threat Intelligence Service (TIS) Annex
- Software Resale
- Fortinet Secure SD-WAN Annex to the Managed Firewall Service
- Security Vulnerability Scanning (SVS) Service Schedule
- BT Managed Micro-Segmentation Security Service Annex to the BT Managed Security Service Schedule
- Managed Embedded Security Controls Service Annex to the BT Managed Security Service Schedule
- BT Managed Cloud Security (Zscaler) – Annex to the BT Managed Security Service Schedule
- BT Compute Protect Firewall
- BT Managed Endpoint Security Microsoft Service – Annex to the BT Managed Security Service Schedule
- Managed Sentinel & XDR Service Schedule
- DP Annex Managed Sentinel & XDR Service
- Virtual Firewall Public Cloud Service Schedule
- BT Security Operational Technology & Threat Management Visualise & Detect Service
BT Connect
- Agile Connect
- BT Connect Intelligence Infovista
- BT IP Connect UK
- BT IP Connect Web-VPN
- BT LAN Connect global
- BT One Enterprise Cisco Annex 1 to BT LAN Connect global
- BT LAN Connect Cloud Annex 2 to BT LAN Connect global
- BT Optical Connect
- BTnet (Internet Connect UK)
- BTnet Security Annex to BTnet (Internet Connect UK) Service
- BTnet (Internet Connect UK) – BT Managed DDoS Security Annex
- Cloud Connect Acceleration
- Cloud Connect Microsoft Azure
- Connect Intelligence Dynatrace
- Connect Intelligence Riverbed
- Connect Services Platform
- Connect Cisco SD-WAN
- Enterprise Connect
- Ethernet Connect UK
- Ethernet Cloud Connect Direct – Ethernet Connect UK Annex
- SHDS Connect
- BT VMware SD-WAN
- Part A – Service Terms
- Part B – Service Description
BT One
- BT One Voice (NOTE: Customers ordering SIP Trunking are REQUIRED to have the VOIP Obligations Annex attached to their contract)
- BT One Voice SIP trunk UK
- One Voice – BT One Voice SIP Trunk UK with One Voice Anywhere
Please refer to the entry for BT One Voice SIP Trunk UK - BT One Voice – VOIP Obligations Annex
- BT One Voice Global SIP Trunking (for use with unified comms)
- BT One Cloud Cisco
- Voice Single Line and Voice Emulator
- BT VOIP Obligations Exhibit
- Webex Calling with BT
BT Compute
- Alibaba Cloud Services
- BT Compute Professional Services (Alibaba)
- Amazon Web Services
- BT Compute Protect Server Security
- BT Compute Protect firewall
- BT Compute Colocation (formerly BT Compute Telehousing)
- BT Compute Telehousing Interlink
- Hybrid Cloud Managed Services (Cloudreach)
- BT Hybrid Cloud Practice
- Microsoft Azure
- Private Cloud Dedicated
- Hybrid Cloud Backup & Replication Service
- Hybrid Cloud Managed Services
- Compute Cloud Services
- Edge Compute
- Part A – Service Terms
- Part B – Service Description
BT Meetings
- Webex Meetings with BT
- Operator Connect for Microsoft Teams with BT
- Part A – Service Terms
- Part B – Service Description - BT MeetMe
- Service Schedule (For existing UK customers only)
- End User Licence Agreement (EULA) - BT Advanced Call Recording
- Part A – Service Terms
- Part B – Service Description - Virtual events Service
- Part A – Service Terms
- Part B – Service Description - One Cloud Microsoft (OCM) Service
- Part A – Service Terms
- Part B – Service Description
Mobility (BT Field Force Automation)
Schedules for Services sold under the General Terms for Reseller
Legacy Terms
Product and Services Agreement (PSA)
- Product and Services Agreement (PSA) – formerly called Master Services Agreement (MSA)
Annexes to the General Service Schedule
BT Connect annexes
- Connect Applications - Connect Acceleration
- Connect Applications - Connect Intelligence
- Connect Applications - Connect Optimisation
- Connect Assessment
- Ethernet Connect - Ethernet Connect Global (formerly Etherflow Global)
- Ethernet Connect - Ethernet Connect UK (formerly Etherflow/Way UK)
- IP Connect - IP Connect Global 2
- IP Connect Web-VPN
- LAN Connect Global
- Private Line Connect
BT One annexes
- One Enterprise - Microsoft Lync
- One Cloud - Microsoft Lync
- One Voice - Voice Port (MSA)
- One Voice - VOIP Obligations (MSA)
- One Voice expenses
BT Security annexes
- Managed Cloud Security (Zscaler)
- Managed Cloud Security (ScanSafe)
- Managed Email Security
- Managed PKI Security
- Managed Security Services
- Security Threat Services
- BT Security Ethical Hacking
BT Contact annexes
BT Compute annexes
Mobility annexes
- Mobility Managed Sourcing
- Mobile Device Management
- MobileXpress
- Device, Application, Content and Email Management
Other annexes
Equipment and ancillary services schedule
Schedules to the General Terms (GT)
BT Connect
