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Terms and conditions

Terms and conditions for Global Business

Service schedules

Below you will find the service schedules that contain the service specific terms for our global business products and services.  These service schedules are governed by our master service agreements whose terms are set out here.

Legacy versions of these service schedules are set out further down this page here.

The global version of the service schedule will apply to your order unless a local country version is listed in the table.

Service Management

Unless a service schedule or your order form states otherwise, we provide service management for our products and services in accordance with our service management schedule found here.

Infrastructure Terms

 

Solution Name

Document

Internet Connect Global

Part A – Service Terms

Global version

Part B – Service Description

Global version

Internet Connect Reach

Part A – Service Terms

Global version

Part B – Service Description

Global version

IP Connect Global

Part A – Service Terms

Global version

Part B – Service Description

Global version

Connected Cloud Edge

Part A – Service Terms

Global version

Part B – Service Description

Global version

VMware SD-WAN

Part A – Service Terms

Global version

Part B – Service Description

Global version

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