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Terms and conditions

Terms and conditions for Global Business

Service schedules

Below you will find the service schedules that contain the service specific terms for our global business products and services.  These service schedules are governed by our master service agreements whose terms are set out here.

Legacy versions of these service schedules are set out further down this page here.

The global version of the service schedule will apply to your order unless a local country version is listed in the table.

Service Management

Unless a service schedule or your order form states otherwise, we will manage your products and services in accordance with one of the following two service management options:

  • Service Management Schedule – STANDARD found here.
  • Service Management Schedule – PLUS found here.

This will be set out in your order form.

Infrastructure Terms

 

Solution Name

Document

Internet Connect Global

Part A – Service Terms

Global version

Part B – Service Description

Global version

Internet Connect Reach

Part A – Service Terms

Global version

Part B – Service Description

Global version

IP Connect Global

Part A – Service Terms

Global version

Part B – Service Description

Global version

Connected Cloud Edge

Part A – Service Terms

Global version

Part B – Service Description

Global version

VMware SD-WAN

Part A – Service Terms

Global version

Part B – Service Description

Global version

Agile Connect

Part A – Service Terms

Global version

Part B – Service Description

Global version

Edge Solutions

Part A – Service Terms

Global version

Part B – Service Description

Global version

Ethernet Connect

Part A – Service Terms

Global version

Part B – Service Description

Global version

Digital Workplace

Solution Name

Document

One Voice Global SIP Trunking

Part A – Service Terms

Global version

Part B – Service Description

Global version

Exhibit 

Global version

Inbound Contact Global

Part A – Service Terms

Global version

Part B – Service Description

Global version

Operator Connect for Microsoft Teams

Part A – Service Terms

Global version

Part B – Service Description

Global version

Virtual Events

Part A – Service Terms

Global version

Part B – Service Description

Global version

Advanced Call Recording

Part A – Service Terms

Global version

Part B – Service Description

Global version

ThousandEyes with BT

Part A – Service Terms

Global version

Part B – Service Description

Global version

One Cloud Microsoft

Part A – Service Terms

Global version

Part B – Service Description

Global version

Operator Connect for Microsoft Teams

Part A – Service Terms

Global version

Part B – Service Description

Global version

Edge Compute

Part A – Service Terms

Global version

Part B – Service Description

Global version

Virtual Event (with Customer Unified Communications)

Part A – Service Terms

Global version

Part B – Service Description

Global version

Cloud Contact Next Generation

Part A – Service Terms

Global version

Part B – Service Description

Global version

Private Cloud Shared

Part A – Service Terms

Global version

Part B – Service Description

Global version

Prisma SD-WAN

Part A – Service Terms

Global version

Part B – Service Description

Global version

Fortinet SD-WAN

Part A – Service Terms

Global version

Part B – Service Description

Global version

Security

Solution Name

Document

Operational Technology and Threat Management

Part A – Service Terms

Global version

Part B – Service Description

Global version

Managed DDoS Security – On BT’s Network

Part A – Service Terms

Global version

Part B – Service Description

Global version

Managed DDoS Security – Off BT’s Network

Part A – Service Terms

Global version

Part B – Service Description

Global version

BT Managed Crowdstrike Falcon

Part A – Service Terms

Global version

Part B – Service Description

Global version

Customer Contact

Solution Name

Document

Nuance Gatekeeper with BT

Part A – Service Terms

Global version

Part B – Service Description

Global version

Five9 Cloud Contact Centre

Part A – Service Terms

Global version

Part B – Service Description

Global version

Contact