Terms and conditions
Service schedules
Below you will find the service schedules that contain the service specific terms for our global business products and services. These service schedules are governed by our master service agreements whose terms are set out here.
Legacy versions of these service schedules are set out further down this page here.
The global version of the service schedule will apply to your order unless a local country version is listed in the table.
Service Management
Unless a service schedule or your order form states otherwise, we provide service management for our products and services in accordance with our service management schedule found here.
Infrastructure Terms
Solution Name |
Document |
|
Internet Connect Global |
Part A – Service Terms |
Global version |
Part B – Service Description |
||
Internet Connect Reach |
Part A – Service Terms |
|
Part B – Service Description |
||
IP Connect Global |
Part A – Service Terms |
|
Part B – Service Description |
||
Connected Cloud Edge |
Part A – Service Terms |
Global version |
Part B – Service Description |
||
VMware SD-WAN |
Part A – Service Terms |
|
Part B – Service Description |
||
Agile Connect |
Part A – Service Terms |
|
Part B – Service Description |
||
Digital Workplace
Solution Name |
Document |
|
One Voice Global SIP Trunking |
Part A – Service Terms |
|
Part B – Service Description |
||
| Exhibit | ||
Inbound Contact Global |
Part A – Service Terms |
|
Part B – Service Description |
||
Operator Connect for Microsoft Teams |
Part A – Service Terms |
|
Part B – Service Description |
||
Virtual Events |
Part A – Service Terms |
|
Part B – Service Description |
||
Advanced Call Recording |
Part A – Service Terms |
|
Part B – Service Description |
||
ThousandEyes with BT |
Part A – Service Terms |
|
Part B – Service Description |
||
Legacy Terms
Infrastructure Terms
Solution Name |
Document |
|
Internet Connect Global |
Part A – Service Terms |
|
Part B – Service Description |
||
Internet Connect Reach |
Part A – Service Terms |
|
Part B – Service Description |
||
IP Connect Global |
Part A – Service Terms |
|
Part B – Service Description |
||
Connected Cloud Edge |
Part A – Service Terms |
|
Part B – Service Description |
||
VMware SD-WAN |
Part A – Service Terms |
|
Part B – Service Description |
||
Agile Connect |
Part A – Service Terms |
|
Part B – Service Description |
||
Digital Workplace
Solution Name |
Document |
|
One Voice Global SIP Trunking |
Part A – Service Terms |
|
Part B – Service Description |
||
Exhibit |
||
Inbound Contact Global |
Part A – Service Terms |
|
Part B – Service Description |
||
