Global Wholesale

Business insights with Damien Staples, VP Global Wholesale Voice & Roaming


29 July 2016

Damien Staples

Blogs by author:  Damien Staples , Vice President, Global Wholesale Voice & Roaming, BT.


Greetings from a very warm and sunny London!

Summer arrived in the UK with vengeance mid-July and with it has come the annual reprieve from my (usually hectic) travel schedule as I find myself hosting many of our customers in London, here to take advantage of the long days and balmy evenings!

The arrival of summer also marks the end of our first quarter (June 30). It has been an exceptionally busy start to our financial year – we have completed the re-organisation of our wholesale unit, which commenced in the spring; completed the complex integration of EE; and delivered a solid set of results reflecting strong commitment from our carrier partners to build their business with BT.

BT is recognised as a long-standing market leader in the carrier wholesale segment. My new organisation brings together BT/EE global wholesale voice including the value-added-services offered as part of our global IP exchange portfolio. I also look after the commercial and interconnect functions delivering EE inter-operator tariff agreements. The acquisition of EE creates a 360-degree relationship with full-service tier-one partners globally. We are working hard to align and enhance our propositions to incorporate all the great things EE brings to the table and I look forward to discussing how our new structure will simplify and extend your dealings with BT.

In May we attended ITW in Chicago. A 32 member strong BT-team representing multiple facets of our business from traditional wholesale to enterprise security to EE, hosted >200 meetings with customers/suppliers/partners from all over the world. Our customer reception on Tuesday 10th May was one of the strongest ever attended and I was very encouraged by the opportunity our customers saw in their ability to build deeper relationships with BT following the acquisition of EE.

Customer Reception ITW 2016

In June I embarked on a world tour visiting customers across Europe, the USA and North-East Asia. I stopped in China to attended MWC Shanghai and once again the opportunity presented by our inclusion of mobile to the traditional portfolio was a key focus of discussions. Beyond mobile, I was very pleased to find a number of our partners looking for more strategic engagement with BT across our portfolio.

Also in June, we observed the people of the UK decide to leave the European Union following the referendum held June 23. Whilst it’s not yet possible to determine the full impact of this decision, no immediate changes are planned as a result of the vote. BT remains committed to serving all our customers, and to our employees and operations in all of the 180 countries where we operate. We are also here to support our corporate customers as they develop their own plans in response to the Leave vote. We’ll work closely with the British Government and EU during negotiations to ensure BT’s views are heard as our goal is to protect the interests of our customers, employees, shareholders and business.

There has never been a more exciting time to work with BT and I look forward to engaging further with you in the coming months to understand how the changes we are making can help you grow in the dynamic, fast-changing environment in which we now operate. Visit our website to learn more about our portfolio and get in touch.

Also, my team and I will be attending several conferences in the coming months like Carriers World Dubai (27-28 Sept), GSMA WAS#4 Dublin (31Oct-2 Nov), Capacity Europe Paris (7-9 Nov), Africacom (15-17 Nov). To schedule meetings please write to us.


Damien Staples
Vice President, Global Wholesale Voice & Roaming, BT


Damien was appointed to lead the global wholesale voice & roaming business of BT as the vice president in April 2016, following 2 years as general manager business development. As general manager of business development, Damien was responsible for all services provided on the BT Global IP Exchange and associated international-switching platforms. He also developed and commercialised value-added services (LTE, wi-fi, HD voice) to generate new revenue streams.

Previously, Damien headed the strategy team at BT Wholesale, advising the CEO and Executive Board on strategic and operational issues.

Before joining BT, Damien spent five years with GE Capital in the United States. He previously worked for Telstra and for AXA Asia-Pacific Holdings in his native Australia.

Damien holds a Bachelor of Business Systems from Monash University, Melbourne, Australia, and an MBA from the London Business School.

In his spare time he enjoys cycling, travelling, and volunteering for charitable causes, including Crisis UK.

You may also be interested in reading Damien’s recent interview in the Capacity Media magazine at the link here.