Global Wholesale

From the desk of Alex Leroux, Head of Wholesale and Channels, AMEA, BT


03 August 2016

Alex Leroux-McCarroll

Blogs by author:  Alex Leroux-McCarroll , Head of Wholesale & Channels, Asia Pacific, Middle East and Africa, BT.


We continue to grow our wholesale and channel business rapidly across Asia, Middle East and Africa, where we help our partners both extend the reach of their network and complement their portfolio of products.

Connectivity, Unified Communications & Collaboration and Security have been the main focus of conversation in my meetings with many of you over recent months. In almost all instances not only do you want to know about extending the reach of your service, you also want to know how BT can help you build additional features and value on top of the network.

There are a number of ways in which BT can help you sell further and deeper into your enterprise customer segments. Here are my top 4 examples for you to consider:

Enable effective communications with a global network.

Network connectivity is the key enabler for effective communications, improved application performance and security for effective communications. Building on the 198 countries already covered by BT’s network, our Cloud Connect Direct service now gives you direct access to all the major cloud service and infrastructure providers like Microsoft Azure, Amazon Web Services, Oracle Cloud, and Salesforce, in multiple locations across the world. We’ve also built acceleration and security in our cloud through our partnerships with Riverbed and Zscaler.

Provide a great customer experience.

BT’s Inbound Contact Global products offer call collections from 175 countries around the world, supporting multiple access types (ITFS, UIFN, local toll free, shared cos). Our network carries in excess of 5 billion inbound minutes every year, and all our customers cite the scale and reach of BT’s global network as the key reason to choose us as a preferred partner to deliver a stunning contact centre experience. In addition we give you access to tools to help you manage and report on your traffic.

Offer BT’s state-of-the-art collaboration service to your enterprise customers.

In September at ACC, we will be launching our new BT MeetMe Dolby audio conferencing service for resale. This will allow you to offer BT’s state-of-the-art collaboration service to your enterprise customers via a white label offering, while retaining the advantage of the Dolby branding.  BT has dedicated resources in Asia, Middle East and Africa to support you in evaluating this product, as well as demonstrations of the product capabilities available in all our Customer Experience Centers in the region. To book a visit, please click on your nearest showcase location in the map and book a visit or contact your account manager.

Augment your security capabilities.

And finally, BT’s security capabilities and practice constitute one of our major market differentiators and we are in discussions with various wholesale partners in regards to how BT can help to improve their security levels. From threat detection and prevention, to providing managed security services (on premise or cloud based) to wider cyber defense engagements, BT has a dedicated security vertical with 350 security experts to support you in the region.

Please write to us if you’d like to discuss opportunities in any of the areas above. We will also be attending a number of conferences in the coming months so make sure you book a meeting with us. My team and I look forward to talking to you.


Alex Leroux-McCarroll
Head of Wholesale & Channels
Asia Pacific, Middle East and Africa, BT


Alex holds regional responsibility for wholesale & channels in Asia Pacific, Middle East & Africa, including wholesale voice & data, Global IP Exchange and the Global Indirect Channel.

Previously, he was head of wholesale business for BT in France, then in Asia Pacific, and is based in Singapore.

In 1998 Alex started in the telecoms industry in France with Cegetel (now SFR). He has since held various sales positions, both retail and wholesale, in several international telcos.

Since he joined BT in 2004, he has progressed in the carrier side of the business from account manager to his current position.

Alex studied business and earned degrees in France and the UK.

He and his wife have a young son. A keen golf player, he wishes he had more time to practice.