Collaborate more efficiently, improve productivity and enable better customer service.
Dr Nicola Millard looks at the importance of collaboration to organisations. Her latest paper, part of the WorkShift series on the future of work, explores what she describes as ‘collaboration conundrums’.
Customers want to interact in new ways. How can cloud-based contact solutions drive deeper and richer interactions with end customers?
The Voice of Trading - Greenwich Associates independent research commissioned by BT.
An article from Andrew Small, Vice President, Unified Communications, Contact Centres and Mobility at BT, inspired by our research with Cisco, Digital Dislocation, which looks at how organisations are using technology to drive collaboration and growth.
An article from Jonathan Brasnett, Head of Global Mobility & Cloud UC, inspired by our research, the mobile multiplier, which looks at five key trends in mobile working.
An article from Dr Nicola J. Millard, Head of Customer Insights and Futures, inspired by her white paper, the collaboration conundrum. She explores what businesses can learn from the perfect party.
Is video the “next big thing” for customer experience? This paper looks at what’s holding it back, the appetite for video engagement, and industry examples.
Dr. Nicola Millard examines the results of a consumer study done in the UK, US, Australia and China during 2011 by a team led by BT’s Mary Lumkin and Sue Hessey and Cambridge University’s Anna Mieczakowski, Tanya Goldhaber and John Clarkson and explores the data from the perspective of a business user of communications technology.
This paper looks at why and how we collaborate and how, using the rich set of collaboration technologies that are emerging, we can create an effective virtual, organisation where face-to-face isn’t the default way of doing business anymore.
Global research from BT and Cisco. How big a problem is “digital dislocation” in the workplace? We’ve surveyed 758 IT decision makers in large organisations to find out how they are using technology to drive collaboration and growth.
Reaching into some of the most remote locations on Earth, our networks also bring the power of communication to people, ranging from the sweltering depths of the Amazon rainforest to the frozen tundra of icy Antarctica, and beyond.
Read BT and Unify’s new white paper, ‘How your board can prepare for new ways of working’ to find out more about how you can adapt your workplace to exploit the strengths of a growing millennial workforce.
Dr. Nicola Millard investigates how employees are leading the change in the way that they are working as a consequence of becoming untethered from their desks and as a result are also changing patterns of knowledge working which may, ultimately, lead to the death of the job.
How are companies addressing business transformation in a digital world? Our latest global report explores the role of the digital CIO.
Thought leadership white paper from Nicola Millard & Tanya Alcock explaining how changing consumer behavior is driving the omni-channel experience.
This research looks at key changes in consumer behavior and channel choice that affect customer service and it also highlights how consumer expectations are evolving.