Press release: BT positioned as a leader in Gartner’s Communications Outsourcing and Professional Services Magic Quadrant for the fifth consecutive year

(14 November 2014)

Evaluation based on ‘Completeness of Vision’ and ‘Ability to Execute’

BT has once again been positioned by Gartner, Inc, in the Leaders Quadrant for the Communications Outsourcing and Professional Services Magic Quadrant.

The report analysed 15 global vendors that provide IT services to support fixed and mobile connectivity, and related communications systems and technologies, on their Completeness of Vision and Ability to Execute. BT is one of six organisations in the Leaders quadrant.

IT leaders can use this Magic Quadrant to help identify and evaluate providers of a broad range of services. These include IT management, technology consulting, operational services, development and integration, hosted communications and related cloud services (e.g. UCaaS), help desk, process and expense management, product support services and application management.

According to Gartner, “Leaders affect competitors by the choices they make to create IT service offerings to support business goals, how they align their messaging and personnel to industry needs, and their ability to differentiate value, price and service levels to be first to market with relevant products. Vendors in the Leaders quadrant are performing well today and maintain a stable organization with a clear vision of market direction. Leaders are building competencies to sustain their leadership positions in the market.”

Additionally, Gartner notes that “Vendor and customer experience weigh heavily in the Leaders quadrant. All these vendors have demonstrated they have significant network management and outsourcing experience, and understand the dynamics needed to deliver network-centric IT services successfully.”

View the full report.

Gartner Magic Quadrant for Communications Outsourcing and Professional Services, Christine Tenneson, Eric Goodness, Bjarne Munch, November 2014

BannerI’m proud that this is our fifth year running in the leader’s quadrant for this report. I believe our positioning in the report confirms that BT is a good choice for global companies looking for a communications solution provider with a focus on vertical-market expertise. We see this report as a confirmation that the utilisation of our own resources for the majority of our COPS engagements is seen as being important to our success. Building on these strengths, our professional services teams are determined to continue to improve the way they help customers harness their creativity to get the best out of a wide range of technologies and generate the best possible business outcomes. This is what we call: The Art of Connecting." 
-Luis Alvarez, chief executive officer, BT Global Services

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.