Migration to Cloud Contact

Migration to Cloud Contact

BT Advise Cloud Contact


The contact centre challenge

Contact centres are the front door to an organisation, and customers expect them to provide a responsive, personalised service. Whether it’s through instant messaging, email, web, video or telephone — your contact centre needs to make it easy for customers to contact you.

Yet it’s getting harder to do just that. Demanding customers, multiple channels, new technologies and delivering excellent customer service at lower costs, are all factors putting pressure on contact centres. Cloud contact solutions can help improve the efficiency of your contact centre by deploying multimedia solutions with the ability to flex resources to match your needs and future-proof your operations. And, with the cloud, all updates are automatic.

Our Migration to Cloud Contact service is designed to support a move from the planning phase to a full cloud service.

Manage cost

Better value for money

Manage your costs.

  • Reduced upfront investment and a faster return — beyond a small set-up charge, there is no capital expenditure required to cover equipment costs, so you’ll see an ROI much quicker. You can also ‘pay as you grow’ — services can be flexed up and down, dependent on need and budget, so you only pay for what you use.
  • Reduced ongoing costs — there is no need for equipment to be refreshed. Also, software update purchases and people costs can be reduced with self-service options.

Peace of mind.

  • You’ll have a partner for the complete end-to-end journey — we assess, guide, and identify the solution before implementing and managing the transformation.
  • Increased security and resilience — resilient architecture protects against component failure, keeping your data safe and your operations running.

Prepare for the future.

  • Your solutions will be future-proof — equipment and software is managed in the cloud so updates will be automatic and obsolescence is no longer a problem.
  • You‘ll be greener — the majority of the equipment supporting this service is in the cloud, reducing your carbon footprint.