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Autonomous Customer: On Hold for Intelligent Customer Service

Berry Bros & Rudd, Singapore
14 July 2015

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BT shares the latest in our consumer insights research
Berry Bros & Rudd

What do customers really want from the organisations they deal with?

The next generation of customer experience

Join us on Tuesday the 14th of July at Berry Bro’s & Rudd for an exclusive wine tasting & networking event, to learn about the next generation of customer experience, the changing expectations of the consumer based on the latest research from BT. 

Our research “Autonomous Customer: On Hold for Intelligent Customer Service” looks at changing consumers attitudes and behaviours to customer service and the way they interact want to interact in the future with organisations.

For the first time, the new research gives a global perspective. Based on the views of 5,500 respondents across Belgium, China, Germany, India, Indonesia, Singapore, Spain, United Arab Emirates (UAE), the UK and the USA.

Event agenda