Optimise the customer experience

BT for Manufacturing

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Delivering best-in-class customer service

Manufacturers compete in a market where product features alone cannot be relied on to serve as a differentiator.
Customer expectations of service quality and support are becoming equally important and now play a decisive role in purchasing decisions.

Manufacturers need software and network-based technologies to offer service and support that is available around the clock, with multi-channel access and knowledge-based routing to trained personnel.

We can help you:

We help manufacturers meet customer expectations and provide an interactive experience to drive deeper and richer interactions with end customers.  Providing best-in-class levels of customer service, improving the customer experience, increasing retention levels and enhancing the clients brand image.

Enabled by BT Contact global cloud-based contact solutions, you can benefit from cloud-based contact-centre solutions that offer ‘pay-as-you-go’ pricing and carrier-grade security allowing you to handle customer interactions intelligently, increase loyalty and make the most of your resources

Enabled by BT Contact global cloud-based contact solutions, we can help you use multiple digital touchpoints to seamlessly connect and interact with customers on premise and online.