Continuously pushing the boundaries of what we do for our customers and how.
Find out how far machine-learning has come and how we can use it to make both our jobs, and customer experience, better.
Ovum’s latest white paper explains how digital technology and the IoT is disrupting insurance service providers, and how agile networks provide a solution.
An article from Chris Cochrane, CIO for Global Services, inspired by our report, The digital CIO, which looks at the changing role of the CIO and digital transformation.
Explore the benefits and challenges of Network Service Integration (NSI), including strategies you can apply.
Is video the “next big thing” for customer experience? This paper looks at what’s holding it back, the appetite for video engagement, and industry examples.
Software defined networking (SDN), network functions virtualisation (NFV), SD-WAN, the new generation of networking technologies that are giving us a whole new way to build and manage corporate networks that are fit for the digital age. This paper gives BT’s vision for the future of networks.
Dr. Nicola Millard examines the results of a consumer study done in the UK, US, Australia and China during 2011 by a team led by BT’s Mary Lumkin and Sue Hessey and Cambridge University’s Anna Mieczakowski, Tanya Goldhaber and John Clarkson and explores the data from the perspective of a business user of communications technology.
This paper looks at why and how we collaborate and how, using the rich set of collaboration technologies that are emerging, we can create an effective virtual, organisation where face-to-face isn’t the default way of doing business anymore.
Supporting digital transformation across the aviation sector.
Reaching into some of the most remote locations on Earth, our networks also bring the power of communication to people, ranging from the sweltering depths of the Amazon rainforest to the frozen tundra of icy Antarctica, and beyond.
Read BT and Unify’s new white paper, ‘How your board can prepare for new ways of working’ to find out more about how you can adapt your workplace to exploit the strengths of a growing millennial workforce.
Dr. Nicola Millard investigates how employees are leading the change in the way that they are working as a consequence of becoming untethered from their desks and as a result are also changing patterns of knowledge working which may, ultimately, lead to the death of the job.
White paper ‘Creating the Future Network for the Digital Financial Institution’ commissioned by BT and Juniper undertaken by respected analyst firm Ovum, looking at the future of network infrastructure in respect of retail financial services organisations.
We believe that the next generation of services will be delivered through a combination of the internet and private networks – an intelligent, hybrid network. And they’ll rely on three technologies: NFV, SDN and SD-WAN.
Read our benchmark research with InfoVista that’s about defining end users, their expectations and how to assure high level application experience.
How are companies addressing business transformation in a digital world? Our latest global report explores the role of the digital CIO.
The basics of retail haven’t changed, but the way we shop has. We’re all digital consumers now.
Customers typically use three or more devices to connect to online services. This proliferation of devices often builds consumer expectations around the experience that they expect to have when engaging with a brand.
BT and Cisco white paper: How smart technology is going to completely transform Utilities
This BT whitepaper assesses the risks Connected Cars might face – and what the industry can do about them