Digital transformation for Airlines and Travel
With air freight and passenger travel set to double by 2035 and with 92% of passengers expected to use self service to book flights ((IATA 2016), the industry has already been massively impacted by digitalisation and this is set to accelerate.
At BT, we believe that airline and travel companies need to focus on 4 keys areas in order to stay ahead in their digital transformation.
Deliver a personalised, seamless end to end travel experience. Today’s traveler demands a stress free experience that is tailored to their needs. As a result, airlines and travel companies need to transform and integrate all digital touchpoints to provide travellers with seamless access to travel information, wherever they are, on any device.
Enable employee collaboration and greater productivity. Putting technology in the hands of your employees to enable them to collaborate and share relevant, real-time travel information with those who need it. Allowing ground staff, pilots and your eco-system partners to connect to each other seamlessly.
Improve your business operations. Transforming your network by increasing your business agility and innovation through the move to cloud technology. Helping you reduce costs and integrate disparate systems across the travel eco-system to deliver flexibility and scalability.
Help you secure what matters most. Trust is key in the airline and travel industry so this means managing the growing digital threats, with the reassurance of securing your companies data, as well as that of your customers’ personal data – also ensuring regulatory compliance.
We have 25 years’ experience focused on developing specific solutions that meet the needs of our airline and travel customers.
We are proud to say that:
- 9 out of the top 10 global airlines use our BT Inbound Contact solution to communicate with customers
- Over 40 global brands in the travel eco system – car rental companies, airlines, hotel chains and booking aggregators – are BT customers
- We are working with Etihad Airways to deliver a virtual contact centre across 40 countries in 16 languages – helping them with their digital customer experience.
- Also with Hotelbeds Group to reduce their server estate from 700 to a more sustainable solution across 2 data centres – helping them to become a more digital business.