Views from the analysts

BT positioned as a leader by Gartner for CCaaS, Western Europe, 2017

We’ve maintained our position as a Leader for the third year running

BT has maintained its placement as a leader in Gartner Inc.’s 2017 Magic Quadrant for Contact Center as a Service, Western Europe for the third year running.

Describing 'leaders', Gartner notes: Leaders also benefit from offering Pan-European solutions, as well as in-country operational support for local sales opportunities.

You can read the full report on Gartner’s website or find out more about our customer relationship management solutions.

Explore how we’re enabling our customers to drive deeper and richer relationships with their customers by reading our whitepaper. Closing the expectation gap through digital transformation explores our new CEO research, and offers advice on improving the customer experience.

Andrew Small, VP, Unified Communications, Mobility, Contact Centre and CPE Portfolio, BT

We are delighted to be named a Leader for Contact Center as a Service for the third year running. We believe this report recognises our continued investment into new products and services and is a further validation of our Cloud Contact offering and our Cloud of Clouds portfolio strategy."
- Andrew Small, VP, Unified Communications, Mobility, Contact Centre and CPE Portfolio, BT

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.