Views from the analysts
Gartner 2017 Magic Quadrant for Unified Communications as a Service, worldwide
BT recognised as a Leader for the second year running in Gartner’s Magic Quadrant for Unified Communications as a Service, 2017
Evaluation based on Completeness of Vision and Ability to Execute
BT has been named by Gartner Inc. as a Leader in the September 2017 Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide. BT has kept its Leader position for the second year running.
For this report, Gartner evaluated 15 companies against seven criteria related to their ability to execute, and across eight criteria for their completeness of vision.
Vendors in the Leaders quadrant have been delivering complete UCaaS solutions for multiple years, have a base of enterprise clients and support a large volume of total users. These vendors have their accounts implementing a comprehensive and integrated UCaaS solution set that addresses the full range of market needs; a proven ability to service large accounts; and a commitment to the North American, European, and Asia/Pacific markets. These vendors have defined migration and evolution plans for their products in core UCaaS areas and are using their solution sets to acquire new clients, expand their geographical footprints, and innovate to new functional areas.”
Being recognised as a Leader for the second year running shows the strength in our approach to digital collaboration. Our global, complex enterprise customers continue to look to us to partner with them, and this Magic Quadrant rating recognises our continued investment in our BT One portfolio and Cloud of Clouds strategy.
-Andrew Small, VP, Unified Communications, Mobility, Contact Centre and CPE Portfolio, BT
About the Magic Quadrant
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Gartner, Magic Quadrant for Unified Communications as a Service, Daniel O'Connell | Bern Elliot | Rafael A Benitez, 06 Sept 2017
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