Views from the analysts

Gartner 2017 Magic Quadrant for Unified Communications as a Service, worldwide

BT recognised as a Leader for the second year running in Gartner’s Magic Quadrant for Unified Communications as a Service, 2017

Evaluation based on Completeness of Vision and Ability to Execute

BT has been named by Gartner Inc. as a Leader in the September 2017 Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide. BT has kept its Leader position for the second year running.

For this report, Gartner evaluated 15 companies against seven criteria related to their ability to execute, and across eight criteria for their completeness of vision.

Vendors in the Leaders quadrant have been delivering complete UCaaS solutions for multiple years, have a base of enterprise clients and support a large volume of total users. These vendors have their accounts implementing a comprehensive and integrated UCaaS solution set that addresses the full range of market needs; a proven ability to service large accounts; and a commitment to the North American, European, and Asia/Pacific markets. These vendors have defined migration and evolution plans for their products in core UCaaS areas and are using their solution sets to acquire new clients, expand their geographical footprints, and innovate to new functional areas.”

Read the full report here

Gatner Magic Quadrant for Unified Comms 2017

Andrew Small, VP, Unified Communications, Mobility, Contact Centre and CPE Portfolio, BT

Being recognised as a Leader for the second year running shows the strength in our approach to digital collaboration. Our global, complex enterprise customers continue to look to us to partner with them, and this Magic Quadrant rating recognises our continued investment in our BT One portfolio and Cloud of Clouds strategy.
-Andrew Small, VP, Unified Communications, Mobility, Contact Centre and CPE Portfolio, BT

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Magic Quadrant for Unified Communications as a Service, Daniel O'Connell | Bern Elliot | Rafael A Benitez, 06 Sept 2017
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