If you are you having a problem and need some help then please complete this form and submit it to the My Account Servicedesk. If your issue is urgent please don’t use this form but call the helpdesk on the numbers provided in the FAQs.
This form needs to be completed in English as our Servicedesk only operate in English.
Please note that this form is only to provide support for My Account users. The My Account Service desk will only accept access requests from a BT representative, so please do not use this form to request access as your request will not be progressed, if you need to get access to My Account then please in the first instance talk to your Account Manager.
Your personal information will not be shared with other institutions or users. BT may use your information to bring you Web content related to your interests, or to send you information you have requested, but will not contact you without your consent. BT may also use aggregated anonymous information for research purposes.
At BT Global Services we are serious about guarding the security of your personal data. We take all appropriate measures to protect any data you give us or that is generated for a transaction.
These measures include the use of a secure server and encryption when necessary.