Optimising the customer experience

BT for Automotive

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Optimising the customer experience

Improve customer satisfaction and loyalty by delivering better service

Secure customer data against cyber attack. Be there when customers need you and provide them with onmi-channel options for engaging your service teams. Enable customer service agents to involve experts from other parts of your organisation in customer interactions, seamlessly. Flex and scale your contact-centre resources to match the ebb and flow of customer enquiries.

We can help you to:

  • Manage bandwidth allocation to prioritise the performance of customer-touch applications
  • Protect your network against intrusion and secure your customer data
  • Improve collaboration between sales, marketing and customer service teams
  • Intelligently route customer enquiries to the most suitable contact centre agents available
  • Scale your contact centre operations up and down ‘on-demand’ to cope with seasonal fluctuations, marketing promotions and sales campaigns
  • Benefit from cloud-based contact-centre solutions that offer ‘pay-as-you-go’ pricing and carrier-grade security
  • Add agents and amend call-routing rules in seconds to manage service levels regardless of traffic loads
  • Handle customer interactions intelligently, increase loyalty and make the most of your resources
  • Reduce ICT costs, improve the efficiency of contact agents and increase customer satisfaction

Talk to us to learn more about how we can help you to improve your customer experience.

Resources

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Connected sales & marketing

PDF - 282 KB

Exploring challenges associated with enabling collaboration across globally distributed S&M teams