The true power of omni-channel retail

Omni-channel experience

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The true power of omni-channel retail

Putting your customers at the heart of an easy retailing experience

Customers expect their brand experience to be tailored to them, online and in store. To be able to choose how they wish to shop, whether online or offline – from purchase, to research and click and collect, via tablet, smartphone, PC or in store. They want a consistent and seamless shopping experience under their own control which delivers what they want, when they want it, how they want it.

Technology has enabled the growth of omni-channel. But for many retailers, that just means multiple channels – with different stock, systems and processes for each.

We can:

  • Deliver genuine omni-channel retail that’s leaner and smarter – better for customers, better for sales colleagues, better for business.
  • Deliver a connected, consistent experience regardless of how customers engage – online, via their smartphone, device, in store or contact centre.
  • Create a complete view of your customer across all sales channels.
  • Provide the right insight so you can produce highly targeted and relevant promotions.
  • Allow you to quickly turn contact centre services on and off to help with peak trading, promotional periods and expansion.
  • Ensure everything that is sold is available to every customer, anywhere.
  • Empower your people in store to deliver a great performance every time, and keep your customers coming back.