Helping firms meet their compliance standards

BT for Retail Banking

Helping firms meet their compliance standards

Use greater visibility to keep to tough regulatory measures

Following the financial crisis, an increasingly stringent and transparent regulatory environment now exists. Technology plays a major role in ensuring appropriate information is captured and stored, from ensuring customers are who they say they are to meet Know Your Customer or Money Laundering obligations, to recording and reporting specific investment consultations. Business functions must also remain operational during unforeseen disruption, with data security being paramount at all times. We can help you to:

  • Authenticate users
  • Record interactions including voice calls, social media or web chat
  • Provide audit trails of staff training that has been undertaken
  • Ensure that customers are directed to appropriately qualified representatives
  • Provide robust disaster recovery plans

Talk to us and together we can design new solutions to meet tough regulatory challenges.