One Cloud Microsoft

Microsoft Skype for Business

BT One Cloud Microsoft

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Overview

Microsoft Skype for Business – work together how you choose

One Cloud Microsoft Skype for Business and Office 365 Cloud PBX helps improve how your people collaborate.

We provide Skype for Business as part of One Cloud Microsoft – delivered from our datacentres on a per user, per month basis, together with SharePoint and Exchange – and if you prefer Office 365 – we can build on that too, adding complex voice functionality not yet delivered from the Microsoft cloud. We’ve also been working very closely with Microsoft on Teams, specifically on the migration path from Skype for Business and will continue to provide managed services and voice capability to Microsoft’s cloud.  

We’re an approved Skype Operations Framework (SOF) global partner. SOF provides you with guidance to help you roll out and operate Cloud Voice capabilities, and is evolving into FastTrack for Cloud Voice which aligns to the Microsoft FastTrack.

Our FastTrack offer in this framework provides you with PSTN connectivity in Skype for Business Online. It replaces the need for on-premises infrastructure with a fully managed hybrid cloud environment. It also includes a Quality of Experience service that ensures that voice quality is pro-actively monitored against a pre-determined baseline and any issues can be quickly resolved.

We’ve integrated the Skype Operations Framework, now FastTrack for Cloud Voice, with our Advise One professional services capabilities to help you get the most out of your Microsoft Office deployment by moving all your users to the cloud faster – through detailed and customised planning, agreed delivery and in-life operations, including end-to-end analytics and reporting.

One Cloud Microsoft, users have all the complex voice capabilities, and they can be integrated with 3rd party applications to provide extra functionality – for example, call centres and voice recording. But for the typical knowledge worker, there’s no noticeable difference in the look and feel, so there’s no need for additional training, meaning easier adoption.

Our Digital Employee transformation strategy aligns perfectly with the Microsoft FastTrack model of Envision, OnBoard and Drive Value (formerly Plan, Deliver and Operate under SOF).

Envision (Plan)

  • Pre-sales consultancy packages: such as network assessments, look at your readiness to transform your communications and set out a roadmap for change.
  • Persona definition: we plan the services, adoption, business case and outcomes around these personas.

OnBoard (Deliver)

  • Adoption and engagement: the right plan for adoption drives early take up, lower project costs and early benefits. Each of your personas will have their own particular adoption requirements and plan.
  • Integration: enable PSTN connectivity for Office 365 and integrations with other platforms (e.g. contact centre, call recording, etc).

Drive Value (Operate)

  • Analytics and proactive reporting: calls and sessions all analysed for perceived quality. Potential problems identified before they detract. We use an end-to-end service monitoring approach across multiple services and components.

This means that

  • All your users can move to Skype Enterprise Voice immediately; without having to leave any behind on current platforms.
  • Throughout the contract term, you have a path to move all your users to Cloud PBX as quickly as possible as more functionality is added to Cloud PBX.
  • You get a Quality of Experience (QoE) Service for all voice users regardless of where your users are hosted, providing peace of mind that issues relating to voice quality will be managed and resolved by a trusted voice partner.

Download our BT One Cloud Microsoft for Office 365 SOF offer datasheet.

Skype for Business as part of One Cloud Microsoft

If your people can collaborate more easily, they’ll be more productive. With One Cloud Microsoft, you’ll give your people the freedom to talk the way they want to, whilst keeping your costs down. Our service is powered by Skype for Business or Microsoft Lync 2013. You can run it on-site or pay-per-user from the cloud for a monthly fee. Simply put, you get reliable unified communications without a big capital investment.

The Big Upgrade is going to change the way we work forever – with customers, with brokers and with each other. We’ve seen email traffic fall by over 30 per cent because we can engage with people instantly online.”
- James Sandell, group IT delivery director, RSA

Skype for Business enhancing collaboration in BT’s cloud of clouds.

If your people can communicate better, they’ll be more productive. With Skype for Business, delivered as part of BT One Cloud Microsoft, you’ll give your people the freedom to talk the way they want to, but keep your costs down. See how it helps make Tom more productive in a typical day.

RSA and The Big Upgrade

Watch how latest cloud technology from BT is keeping financial services leader RSA ahead of the global collaboration curve.

  • Skype for Business enhancing collaboration in BT’s cloud of clouds.
    Skype for Business enhancing collaboration in BT’s cloud of clouds.
  • RSA and The Big Upgrade
    RSA and The Big Upgrade
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Connect first time, every time with fully integrated comms.

  • Provides multi-party HD video meetings: work up to 1080p HD resolution so your participants see a sharp, clear display and get better interaction.
  • Connects with our SIP trunking services: enabling voice calls to landlines and mobiles outside your organisation.
  • Works with the kit you already have: you don’t need anything fancy to use the video functionality in Skype for Business. It works with most monitors/screens and it’s easy to hook it up to AV equipment from most brands.

Mobile and web: faster, easier, and more reliable. With better mobile and web clients, your people can collaborate however and wherever they like.

  • Call via Work: call from Skype for Business using your desk phone for audio. Search for people in your organisation and place calls to them from within the Skype for Business user interface, while audio for the call flows through your standard desk (PBX) phone
  • Integration with the Skype directory: users can connect over the internet with hundreds of millions of Skype users directly from the Skype for Business user interface.

Meeting room solutions – One Collaborate video Surface Hub 

Microsoft Surface Hub is a powerful team collaboration device designed to improve how your people work together.

  • Reduce the equipment you need for successful meetings: Surface Hub delivers a whiteboard, conferencing center, projection screen, and more in one device.
  • Easy and quick to use:

    • Join a Skype for Business meeting with a single tap - audio, video, and whiteboard launch automatically.
    • Share content effortlessly and spend time connecting to people rather than technology.
    • Join a group session from whatever device and bring all of your digital assets into the working session.
  • Use any Windows 10 app including Skype for Business, OneNote, and Office which run natively on Surface Hub.
  • Choice of two screen sizes, and flexible mounting configurations, it’s suitable for large conference rooms, informal huddle spaces or offices.

You can see the Surface Hub in action in the video above.

Adoption services

  • Successful collaboration comes from driving exceptionally high levels of end-user adoption. That is something we excel at. It’s a point of major differentiation that has been externally recognised by Gartner.
  • Our adoption services ensure that your employees can embrace the collaboration tools they have in a customised way. Through awareness, education and coaching services, we can show you how you can improve your people’s working lives. We’ve teamed up with industry adoption experts, Sei Mani, to develop a unique and proven methodology to drive high levels of user participation.
  • We’ve supported customers to achieve over 70% adoption of their collaboration services. 

Integrated cloud services:

Analytics and monitoring

One Cloud monitoring enables:

  • Easier troubleshooting to help root cause analysis - whether it's on the One Cloud platform or network
  • A pay-as-you-go model, on a per user, per month basis, with no upfront costs.
  • Combined historical and live data, giving youa complete end-to-end view for a better quality user experience.
  • Near-live monitoring to help proactive fault resolution, identifying issues before your end users even notice.

Voice recording

One Cloud Microsoft supports the connectivity to any of the Microsoft accredited voice recording solutions, hosted in our cloud, or on-premises or in public clouds environments, such as Azure.

Contact centre

BT Cloud Contact Microsoft is a fully featured contact centre solution, available on a pay per agent, per month basis. It uses Skype for Business to provide traditional contact centre functions that your managers, supervisors and agents would expect, whilst improving your end customer experience by extending communications channels (like voice, chat, video, e-mail and social media).

The details

Microsoft Skype for Business – work together how you choose

Freedom to talk however you want.

  • Get people together with audio, video and web conferencing.
  • People can get answers quickly and collaborate in new ways with instant messaging (IM), presence and group chat.
  • Our ‘federation’ tools let your people talk with other organisations and use public IM services. You don’t have to be in the office to use these tools: we can extend these features to your mobile users too.
  • When your people need a good old-fashioned voice chat, we can take care of that with Enterprise Voice.
  • And as Skype for Business has directory integration with traditional Skype, you can see the presence, message and call with voice or video to 100s of millions of Skype users worldwide. – Vastly expanding your community.

Cut all your comms costs.

  • Instant messaging and presence can cut mobile phone bills by up to 30 per cent, email traffic by up to 40 per cent, and voicemail by up to 15 per cent.
  • With voice over the network, you can talk free of charge with other users across your Wide Area Network or externally over the internet to worldwide Skype users.
  • And even if they’re not Skype users, you can still save on existing call costs by breaking out over our SIP trunk service to call landlines and mobiles – saving up to 30% versus traditional public telephone networks.

Cut travel costs: With improved ways of communicating without being face to face, your users won’t need to travel as much – saving not just costs, but people’s time, making them more effective and improving their work life balance. It reduces carbon footprints too.

Flexible architecture to suit you.

  • We’ll listen to you to create the best solution for your organisation: we can run Skype for Business on-site as well as in the cloud, or even as a hybrid.
  • We look after your whole system: our partners are industry leaders in audio, video, and devices that connect home or business networks to the internet.
  • And because our architecture’s modular, we’ll be able to quickly add additional servers and storage as your organisation grows.

Robust cloud infrastructure to minimise downtime. If you choose to run BT One Microsoft Skype for Business as a cloud service, it works as a ‘private dedicated cloud’.

  • Our architecture uses a regional dual data centre set-up, in each of three regions – North and South America, Europe and Asia Pacific.
  • The data centres are geographically separate, in pairs, in each region. If something goes wrong at one, there’ll be no interruption for your users because service continues from your region’s other data centre.
  • We constantly monitor use and make sure both regional data centres are scaled to support all the users in the region.

The whole package from one expert provider. Connecting people and getting them talking is in our DNA.

  • We think unified communications should be hand-in-hand with your voice calls system. So if you like, while we’re looking after your UC service.

Making it work with what you have already. Our BT Advise professional services team can also integrate Skype for Business with your existing voice infrastructure – for voice, IM and presence and/or video – depending on what you need.

Availability

For coverage and resilience, we have paired, geographically separated data centres in each of Europe, North America and Asia Pacific.