One Cloud Microsoft

Microsoft Skype for Business

BT One Cloud Microsoft

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Microsoft Skype for Business – work together how you choose

One Cloud Microsoft Skype for Business complementing Office 365 Cloud PBX delivers collaboration to help improve the way your people work together.

We provide Skype for Business as part of One Cloud Microsoft – delivered from our datacentres on a per user per month basis, alongside SharePoint and Exchange – and for those who prefer Office 365 – we can build on that too, adding complex voice functionality not yet delivered from the Microsoft cloud.

We have a Skype Operations Framework (SOF) offer which provides customers with PSTN connectivity in Skype Online. It replaces the need for on-premises infrastructure with a fully managed hybrid cloud environment. It also includes a Quality of Experience service that ensures that voice quality is pro-actively monitored against a pre-determined baseline and any issues can be quickly resolved.

We’ve integrated the Skype Operations Framework with our Advise One professional services capabilities to help you get the most out of your Microsoft Office deployment by moving all users to the cloud faster – through detailed and customised planning, agreed delivery and in life operations, including end to end analytics and reporting.

One Cloud Microsoft users have 100% feature parity with an on-premises Skype for Business solution, and they can be integrated with 3rd party applications to provide extra functionality e.g. call centres and voice recording. But for the typical knowledge worker there is no noticeable difference in the client.

BT’s Digital Employee transformation strategy aligns perfectly with the Microsoft SOF Plan, Deliver and Operate model.


  • Pre-sales consultancy packages, such as network assessments, look at your readiness to transform your communications and set out a roadmap for change.
  • Persona definition: We plan the services, adoption, business case and outcomes around these personas.


  • Adoption and Engagement: The right plan for adoption drives early take up, lower project costs and early benefits. Each persona will have their own particular adoption requirements and plan.
  • Integration: Enable PSTN connectivity for Office 365 and integrations with other platforms (e.g. Contact Centre, Call Recording etc.).


  • Analytics and proactive reporting. Calls and sessions all analyzed for perceived quality. Potential problems identified before they detract. We use an end-to-end service monitoring approach across multiple services and components.

This means that

  • All users can move to Skype Enterprise Voice immediately; without having to leave users behind on current platforms.
  • You have a path to move all users to Cloud PBX as quickly as possible throughout the contract term as further functionality is added to Cloud PBX.
  • You get a Quality of Experience (QoE) Service for all voice users regardless of where users are hosted, providing peace of mind that issues relating to voice quality will be managed and resolved by a trusted voice partner

Download our BT One Cloud Microsoft hybrid for Office 365 SOF offer datasheet.

BT is a global Elite Partner for Skype for Business. “As a Skype for Business elite launch partner, BT has demonstrated the highest level of experience, training and commitment to the Skype for Business platform, and is able to deliver on a global scale,” said Giovanni Mezgec, Microsoft GM of Skype for Business.

Skype for Business as part of One Cloud Microsoft

If your people can communicate better, they’ll be more productive. With One Cloud Microsoft, you’ll give your people the freedom to talk the way they want to, but keep your costs down. Our service is powered by Skype for Business or Microsoft Lync 2013. You can run it on-site or pay-per-user from the cloud for a monthly fee. You’ll get reliable unified communications without a big capital investment.

The Big Upgrade is going to change the way we work forever – with customers, with brokers and with each other. We’ve seen email traffic fall by over 30 per cent because we can engage with people instantly online.”
- James Sandell, group IT delivery director, RSA

Skype for Business enhancing collaboration in BT’s cloud of clouds.

If your people can communicate better, they’ll be more productive. With Skype for Business, delivered as part of BT One Cloud Microsoft, you’ll give your people the freedom to talk the way they want to, but keep your costs down. See how it helps make Tom more productive in a typical day.

RSA and The Big Upgrade

Watch how latest cloud technology from BT is keeping financial services leader RSA ahead of the global collaboration curve.

  • Skype for Business enhancing collaboration in BT’s cloud of clouds.
    Skype for Business enhancing collaboration in BT’s cloud of clouds.
  • RSA and The Big Upgrade
    RSA and The Big Upgrade
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Connect first time, every time with fully integrated comms.

  • Multi-party HD video meetings. Work up to 1080p HD resolution so participants see a sharp, clear display and gain more confidence in their team interactions.
  • Connects with BT’s SIP trunking services – enabling voice calls to landlines and mobiles outside your organisation.
  • Works with the kit you already have. You don’t need anything fancy to use Skype for Business’s video functions. It works with most monitors/screens and it’s easy to hook it up to AV equipment from most brands.

Mobile and web: faster, easier, and more reliable. With better mobile and web clients, your people can collaborate however and wherever they like.

  • Call via Work Call from Skype for Business using your desk phone for audio – search for people in your organization and place calls to them from within the Skype for Business user interface, while audio for the call flows through your standard desk (PBX) phone
  • Integration with the Skype directory - Skype for Business users can connect over the Internet with hundreds of millions of Skype users right from the Skype for Business user interface.

Integrated cloud services:

Voice Recording

One Cloud Microsoft supports the connectivity to any of the Microsoft accredited voice recording solutions, either hosted in the BT cloud or on-premises or in public clouds environments such as Azure.

Contact Centre

BT Cloud Contact Microsoft is a fully featured contact centre solution, available on a pay per agent per month basis. It uses Skype for Business to provide traditional contact centre functions that managers, supervisors and agents would expect, whilst improving the end customer experience by extending communications channels (like voice, chat, video, e-mail and social media).

The details

Microsoft Skype for Business – work together how you choose

Freedom to talk however you want.

  • Get people together with audio, video and web conferencing.
  • People can get answers quickly and collaborate in new ways with instant messaging (IM), presence and group chat.
  • Our ‘federation’ tools let your people talk with other organisations and use public IM services. You don’t have to be in the office to use these tools: we can extend these features to your mobile users too.
  • When your people need a good old-fashioned voice chat, we can take care of that with Enterprise Voice.
  • And as Skype for Business has directory integration with traditional Skype, you can see the presence, message and call with voice or video to 100s of millions of Skype users worldwide. – Vastly expanding your community.

Cut all your comms costs.

  • Instant messaging and presence can cut mobile phone bills by up to 30 per cent, email traffic by up to 40 per cent, and voicemail by up to 15 per cent.
  • With voice over the network, you can talk free of charge with other users across your Wide Area Network or externally over the internet to worldwide Skype users.
  • And even if they’re not Skype users, you can still save on existing call costs by breaking out over our SIP trunk service to call landlines and mobiles – saving up to 30% versus traditional public telephone networks.

Cut travel costs: With improved ways of communicating without being face to face, your users won’t need to travel as much – saving not just costs, but people’s time, making them more effective and improving their work life balance. It reduces carbon footprints too.

Flexible architecture to suit you.

  • We’ll listen to you to create the best solution for your organisation: we can run Skype for Business on-site as well as in the cloud, or even as a hybrid.
  • We look after your whole system: our partners are industry leaders in audio, video, and devices that connect home or business networks to the internet.
  • And because our architecture’s modular, we’ll be able to quickly add additional servers and storage as your organisation grows.

Robust cloud infrastructure to minimise downtime. If you choose to run BT One Microsoft Skype for Business as a cloud service, it works as a ‘private dedicated cloud’.

  • Our architecture uses a regional dual data centre set-up, in each of three regions – North and South America, Europe and Asia Pacific.
  • The data centres are geographically separate, in pairs, in each region. If something goes wrong at one, there’ll be no interruption for your users because service continues from your region’s other data centre.
  • We constantly monitor use and make sure both regional data centres are scaled to support all the users in the region.

The whole package from one expert provider. Connecting people and getting them talking is in our DNA.

  • We think unified communications should be hand-in-hand with your voice calls system. So if you like, while we’re looking after your UC service.

Making it work with what you have already. Our BT Advise professional services team can also integrate Skype for Business with your existing voice infrastructure – for voice, IM and presence and/or video – depending on what you need.


For coverage and resilience, we have paired, geographically separated data centres in each of Europe, North America and Asia Pacific.