Help me get more from my mobile workforce

The basics

Field Force Automation solutions can improve the operation and efficiency of mobile workforces. From teams of field service engineers to healthcare and local government employees, organisations can overcome the inherent inefficiencies and exaggerated costs of manual paper-based coordination by automating all the elements of field service and providing access to enterprise applications direct to the mobile employee.

We can help you deliver dramatic improvements in field force efficiency, with a comprehensive portfolio of services and solutions enabling your field force to access corporate data and applications where and when they need them.

And bring together expertise and deliverables across a wide range of areas, from business consultancy to solution design, systems integration, project management, implementation and the supply and in-life support of hardware and software.

Northumbrian Water’s deployment of BT Field Force Automation equipped its water and sewerage engineers with handheld mobile devices. Improved communication, remote submission of job completion updates and filling in timesheets electronically has saved each engineer an average of 40 minutes every day in paperwork, an increased productivity by 10 per cent.”
- David Garrett, Field Technology Sub-Programme Manager, Northumbrian Water

Dynamic job allocation is allowing us to complete more jobs without needing to pass work to outside contractors. In fact, during the first six months of operation the mobile platform supported a 25 per cent reduction in outsourced jobs.”
- Edel McManus, Business Improvement Manager, Services for Communities, The City of Edinburgh Council

Some of the best bits

  • Reduce operational costs
  • Improve customer responsiveness and service
  • Improve workforce productivity
  • Lower fuel and payroll costs
  • Reduce carbon emissions
  • Improve cash flow
  • Boost employee morale and safety
  • Comply with corporate responsibility and sustainability best practice.

Next steps

For more information on how our solutions can help you get more from your mobile workforce, enquire now

The testimonies

BT clearly understands our industry and took great trouble to understand the nuances of the way we work and, therefore, what we need the devices to be capable of and what levels of service we require. BT’s solution is built on leading edge, but not bleeding edge technology, so it will be robust in operation.”
- Raymond Smith, IT Strategy Development Manager, Scottish Water