Read our latest views from our industry sectors.
Our research conducted in partnership with Cisco, shows how the explosion of technologies like chatbots, AI, and voice recognition is providing an opportunity to build more digital customer relationships.
Data hacks. Ransomware attacks. System paralysis. No retailer is safe from digital disruption. But just how do you reduce risk in a retail enterprise?
Customers want to interact in new ways. How can cloud-based contact solutions drive deeper and richer interactions with end customers?
The Voice of Trading - Greenwich Associates independent research commissioned by BT.
Dealing with new EU data-protection regulation.
Ovum’s latest white paper explains how digital technology and the IoT is disrupting insurance service providers, and how agile networks provide a solution.
An article from Matthew Key, Head of Customer Innovation, Global Banking & Financial Markets, inspired by our research with Avaya, Youbiquity Finance, which tracks consumer attitudes to digital banking.
An article from Chris Cochrane, CIO for Global Services, inspired by our report, The digital CIO, which looks at the changing role of the CIO and digital transformation.
With the office party season in full swing, here are some conversation starters on the hottest topic of the moment – digital transformation.
Effective compliance and proactive surveillance in financial markets.
Is video the “next big thing” for customer experience? This paper looks at what’s holding it back, the appetite for video engagement, and industry examples.
Supporting digital transformation across the aviation sector.
White paper ‘Creating the Future Network for the Digital Financial Institution’ commissioned by BT and Juniper undertaken by respected analyst firm Ovum, looking at the future of network infrastructure in respect of retail financial services organisations.
A white paper from Frost and Sullivan in conjunction with BT. New mobility solutions could remove 20 million cars from our roads in 2025. Connectivity and new business models stand to revolutionize urban mobility and change the way our cities function. This paper explores the possibilities.
How are companies addressing business transformation in a digital world? Our latest global report explores the role of the digital CIO.
The basics of retail haven’t changed, but the way we shop has. We’re all digital consumers now.
Customers typically use three or more devices to connect to online services. This proliferation of devices often builds consumer expectations around the experience that they expect to have when engaging with a brand.
Thought leadership white paper from Nicola Millard & Tanya Alcock explaining how changing consumer behavior is driving the omni-channel experience.
How the cloud can take the pain out of mergers and acquisitions
This research looks at key changes in consumer behavior and channel choice that affect customer service and it also highlights how consumer expectations are evolving.
BT and Cisco white paper: How smart technology is going to completely transform Utilities
This BT whitepaper assesses the risks Connected Cars might face – and what the industry can do about them
Research: A Report by the Supply Chain Management Faculty at the University of Tennessee
Online and offline, loyalty and value: what makes the omni-channel consumer tick