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David Ilett

Global Head of Contact Consulting.

David is our global lead for Contact and Customer Experience Consulting. He provides business led advisory services to clients in relation to our Cloud Contact portfolio.

David is our global lead for Contact and Customer Experience Consulting.

He provides business led advisory services to clients in relation to our Cloud Contact portfolio.

As an experienced business consultant, David has over 25 years working with customers to develop their customer contact strategies focused on voice and digital enablement.  He has a proven track record in programme managing transformational change across multiple industries.