Quarterly results are so vital to our organisation. The thought of their live delivery going wrong is quite scary.
Virtual Events
Deliver seamless virtual events to connect your teams and customers with our expertly managed service.
Deliver seamless virtual events to connect your teams and customers with our expertly managed service.
Next-level online events
Next-level online events
Whether you want to run a customer webinar or an all-hands call, delivering seamless online events is essential for organisations.
- Our Virtual Events service allows you to run seamless, effective online events, using Microsoft Teams Live Event, Zoom Webinars or Webex Webinars.
Effortless hosting
- Our expert producers and operations teams will take on the burden and complexity of planning, running, and evaluating your online events, so you can focus on your message.
Expert support
- Our Virtual Events service allows you to run seamless, effective online events, using Microsoft Teams Live Event, Zoom Webinars or Webex Webinars.
Effortless hosting
- Our expert producers and operations teams will take on the burden and complexity of planning, running, and evaluating your online events, so you can focus on your message.
Expert support
Choose your pricing option
From pay-as-you-go to event packages, select the option that works best for your business.
What are the benefits of our Virtual Events service?
Create an immersive experience that draws your remote audience in. Give your audience a voice and let them be part of the conversation with Q&A sessions and live polling.
Let us deal with the planning, organising, and running. Our simple five step process from idea to execution makes online events incredibly simple to arrange and deliver.
Use our Webex platform, or use your own Microsoft Teams Live Event, Webex Webinars or Zoom Webinars licences. You can also buy new Webex Webinars licences from us.
Platform capabilities
Compare virtual event platform capabilities side-by-side.
*You will need to provide your own licence to use one of these platforms. Webex Webinars licences are available to purchase from us.
Why choose BT for virtual events
Our experts have a wealth of knowledge and are here to help you with your virtual events.
Planning and rehearsal
We’ll handle scheduling and the preparation of the event invitations. Get best practice tips and guidance from our experts for confidence on event day.
Pre-event checks
Our producers check that all presenters are prepared and ready before going live.
Event production
Live support from our producers, including Q&A management.
Post-event support
We’ll produce a detailed post-event report including analytics.
FAQs
How long can a virtual event be?
Your booking includes one hour of event time. Maximum time limits for events are:
- Microsoft Teams Live Event – 4 hours
- Webex Webinars – 24 hours
- Zoom Webinars – 24 hours
Add extra time to your event when you book with our event team. Additional time is charged in 30-minute blocks.
How secure is the webinar platform?
Security for your online event is a big consideration for both you and your attendees. All of the platforms we use (Microsoft Teams, Webex Webinars and Zoom Webinars) have built-in security features.
Microsoft Teams is designed using the Microsoft Trustworthy Computing Security Development Lifecycle (SDL). Microsoft says that whilst it’s impossible to design a product to resist all future security threats, as these are not yet known, Microsoft Teams incorporates industry standard security standards at its foundation.
Webex Webinar’s security is built in, not bolted on. Your events will stream on encrypted channels and have up-to-date privacy features. There are also built-in compliance options depending on your location and industry.
Zoom Webinar uses 256-bit Advanced Encryption Standard (AES), with optional end-to-end encryption. There are controls you can choose to increase security along with waiting rooms, screen share watermarks, passcodes, and many others.
How do my attendees join the virtual event?
Attendees can join by computer audio. With Webex Webinars or Zoom Webinars, they can also dial-in by phone.
How large can my event audience be?
The maximum number of attendees permitted per platform are:
- Microsoft Teams Live Event - 10,000 attendees
- Zoom Webinars - 50,000 attendees
- Webex Webinars - 10,000 attendees
The number of attendees will depend on the type of licence you have. If you’re using Webex Webinars provided by BT, you can have up to 1,000 attendees.
How many events can I run at the same time?
The maximum number of events you can run at the same time are:
- Microsoft Teams Live Event – 15 events per tenant
- Webex Webinars – one event per licence (whether you're using your own licence or one from us)
- Zoom Webinars – one event per licence
How many presenters can I have at an event?
The maximum number of presenters you can have are:
- Microsoft Teams Live Event - 100 presenters
- Webex Webinars - 500 presenters
- Zoom Webinars – 1,000 presenters
Do you need access to my platform account?
If you’re using your own licence, we’ll need access to your account to set up and manage your virtual event. If we're providing Webex Webinars, we won’t need access to your account.
If I buy an event pack with 10 events but only run five virtual events within 12 months, will I lose my remaining events?
Yes, you will. Your discount is based on a commitment to run that number of events within a 12-month period, and any unused events will be charged in full.
If you’re not sure whether to buy an event pack, you can buy as many pay-as-you-go events as you like but you won’t be eligible for discounted pricing.
How much notice do I need to give when booking a virtual event?
We need at least 48 hours’ notice for an event, but this also depends on the availability of the Virtual Events team and platform licences.
For high profile and/or important events, please give us advanced notice to make sure we have enough planning and rehearsal time before the event.
Will a recording of the virtual event be available afterwards?
Yes, but only if you request this when you book your event.
What if I need to cancel my event?
You can cancel your event, but you may incur charges depending on how much notice you give.
- More than 48 hours’ notice – no charge.
- Between 24 – 48 hours’ notice - 50% of the event fee.
- Less than 24 hours’ notice - 100% of the event fee.
What happens if I don’t show up for my event?
If you don’t show up for your event, you’ll be charged 100% of the event fee.
What’s included in the Virtual Events price?
Virtual Events with customer-owned or BT-owned licences is priced as a flat fee charge for a one-hour event, with an additional charge for each extra half hour. The flat fee charge includes time for planning, rehearsing, warm-up, producing and any post-call wrap-up.
The Virtual Events price with customer-owned licences does not include the Unified Communication licence charge or audio charges, if applicable. These charges are paid separately by the customer.
However, the Virtual Events price for Webex Webinars with BT owned licence does include the Webex licence fee and audio dial-in charges, based on reasonable use as per our reasonable use policy.
How do you keep my platform account secure?
We use a password management system to maintain event security. Password management systems generate and keep track of randomised passwords. This prevents reusing passwords across multiple event platforms and services.
Things you need to know
Terms, conditions, and legal stuff
- Discount will be applied to the Event price per hour as specified in the pricing section.
- Minimum order of 4 events.
- Minimum 12-month contract term.
- All bundles are based on a 12-month commitment. Any unused events will be charged in full.
- Termination and cancellation charges apply.
- Cannot be purchased in conjunction with any other offer.
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