Case studies list


ZTE: BT helps fast-growing global telecommunications manufacturer offer more focused customer service

BT Inbound Contact helps ZTE provide its customers with faster, more effective technical support.


Yazaki Corporation: Automotive component maker chooses BT global video collaboration platform

Managed video conferencing from BT helps Yazaki boost business efficiency


Unum: Leading workplace insurer automates IP address management

BT Diamond IPControl™ powers IP address management automation at Unum to cut costs and streamline service.


University of Pisa: Where fresh thinking’s a way of life, fast movement’s essential

Needing to centrally control mixed operating system environments the University of Pisa chose IPControl from BT Diamond IP.


Unify: Complex WAN optimisation service project made simple with BT professional services

BT Connect Acceleration speeds up applications across the Unify global network.


Unify: BT managed network service eases divestment and lets global technology company focus on core business

BT provides Unify with optimised WAN services to 125 locations in 35 countries.


Totan IT: First-class communication makes for confident brokers

Totan relies on BT Netrix and the supporting infrastructure provided by BT Unified Trading at state-of-the-art Tokyo headquarters.


The Space Cinema: Movie fans get more fun at their favourite multiplexes

BT network and data centre services help The Space Cinema entertain viewers visiting its movie theatre multiplexes.


Tech Mahindra: Converged global infrastructure improves client service and teamwork

A BT IP Connect global network gives Tech Mahindra better connectivity at lower cost.


G4S: Conferencing services mean greater efficiency and sustainability benefits for global security company

On-demand audio and web conferencing services from BT help G4S enhance collaboration among remote teams.


George Mason University: IP address management from BT Diamond IP takes care of security at leading American seat of learning

Needing to raise control and lower IP address management costs, George Mason University chose IPControl™ from BT Diamond IP.


GSK Nutritional Healthcare: Market leader makes customer care miles better

GSK Nutritional Healthcare chooses a BT Cloud Contact solution to improve service on vital customer help lines.


Haier Group: Chinese manufacturing giant chooses BT network to integrate its global supply chain

Service and local presence were decisive factors when Haier Group chose the BT IP Connect global platform.


Hanover Housing: Cementing a high performance team

BT Video Conferencing helps Hanover Housing Association speed up decision making, reduce costs, and improve productivity.


HCL: Fresh thinking promises higher returns for expanding IT outsourcer

Moving its worldwide network to BT IP Connect global has seen HCL reduce cost and complexity and open new revenue streams.


HeidelbergCement: Professional expertise from a single source

HeidelbergCement selects communication and security services from BT Germany.


Lantheus Medical Imaging, Inc.: BT delivers on innovative diagnostic imaging agents reaching patients in need

BT outsourcing services ensure integrity and viability of vital Lantheus Medical Imaging supply chain.


Media-Saturn Deutschland GmbH: BT helps leading German electrical retailer power ahead in developing new online channels

BT Advise provides Media-Saturn with a vision and roadmap for WAN optimisation and growth.


Microland: Global network transformation assures top-notch customer service

Integrated BT global solution helps leading IT service provider transform customer experience and reduce costs.


Ministero delle Politiche Agricole Alimentari e Forestali: Spending review works technology wonders

BT IP Connect service enables VoIP cost savings for MIPAAF while faster intranet and internet bandwidths improve employee productivity.


NATO: Alliance gets Ethernet agility

NATO puts a BT Ethernet Connect global wide area network at the heart of its IT transformation.


Nuclear Security Summit 2014: BT helps world summit stay secure

BT cyber security expertise helps Dutch Ministry of Foreign Affairs create safe environment for Nuclear Security Summit 2014.


Origo Secure Internet Services: Secure independent financial advisor authentication

BT Managed PKI Security enables certification of IFAs in the UK and improves their productivity in 70 per cent of cases.


Penn State Milton S. Hershey Medical Center: IP address management is streamlined so the task is faster

Switching to BT Diamond IP has greatly simplified IP address management for Penn State Milton S. Hershey Medical Center.


Philips: Advocating board-level global collaboration

Philips puts innovative multimedia Cisco TelePresence system at center of strategic decision-making worldwide.


Procter & Gamble: Frugal innovation maintains developing market momentum

BT Global Services has plenty of people on the ground helping P&G win as it targets one billion new Asia Pacific consumers.


ProRail: Integrated fixed mobile telephony platform improves flexibility and save costs

BT fixed mobile integration project gives ProRail greater flexibility and agility.

EN11/04/2013 BT data centre protects VoIP pioneer’s reputation

BT Telehousing helps focus full attention on customer care and service innovation.


Renault Nissan: BT IP Connect global network solution delivers competitive advantage for Renault Nissan

BT global wide area network solution assists Renault Nissan in competing effectively in the worldwide automotive market.


Rodenstock GmbH: BT wide area network maximises global supply chain performance

BT IP Connect global and BT Connect Acceleration optimise vital global supply chain.


Rogers Communications: Single IP address system helps speed tasks internally and speed service to customers

BT Diamond IPControl has rationalized IP address management across Rogers Communications.


Sanquin Blood Supply Foundation: BT and Cisco help Sanquin assure safe blood supplies

Sanquin, the only organisation authorised to manage the supply of blood and blood products in the Netherlands, has chosen a BT-supplied Cisco infrastructure.


Screwfix: Transforming customer service

Screwfix wanted a flexible, future proofed contact centre and communications solution that would enable it to react quickly to customer affecting challenges.


Servicio Público de Empleo Estatal: Spanish government department renews BT contract for improved services at lower cost

BT assists in unemployed citizens’ support services delivery across Spain.


Skis Rossignol: BT Global Services helps Skis Rossignol transform its business model

Skis Rossignol warms to BT Global Services know-how to help transform its business model.


Sky Deutschland: Giving customers a better view

BT hosted contact centre solution helps Sky Deutschland improve efficiency and customer service.


Software AG: Thriving German software company consolidates communications on a global scale

Software AG choose BT to harmonise and manage international communications services, reducing costs by around 25 per cent.


Vossloh-Schwabe relies on BT connectivity solutions for communication between its worldwide locations

BT IP Connect Global links Vossloh-Schwabe locations worldwide.


National Bank of Abu Dhabi: Keeping risk at bay takes innovative solutions

National Bank of Abu Dhabi assures the integrity of its centralised worldwide operations with a BT IP Connect global network.


ADVA Optical Networking: Rewriting the product delivery rulebook

BT’s sustainable design and innovation framework spurs ADVA Optical Networking to invent radical supply chain process


Agoda: BT Inbound Contact global makes Agoda always accessible to its customers, wherever on the planet they might be

A worldwide intelligent network means Agoda can offer great customer service anywhere


AkzoNobel Industrial Chemicals: Dutch chemical producer improves business agility and lowers cost with BT One Enterprise Voice

BT-managed IP telephony solution offers Akzo Nobel investment protection with the scalability to meet future business growth


Alcampo: Customers enjoy better experience on website re-energised

Alcampo trusts BT On Demand Compute to support the growth of its online services


Alcatel-Lucent: Simplifying region-wide structured cabling

BT managed cabling service underpins Alcatel-Lucent real estate rationalisation, improving business agility at lower cost


Anglian Home Improvements: Giving better customer care and getting more done with workforce management

A BT-supplied field force automation solution is helping Anglian Home Improvements to sustainably improve customer service


Anglo American: Using technology to address business challenges

Anglo American addresses global business challenges while reducing production cost with BT technology


AXIO-NET: Having the entire IT infrastructure managed by BT gives AXIO-NET the security it needs

With its correction services running in a BT computing centre and out over the BT global network, AXIO-NET provides centimetre-perfect real time positioning data


Banco Sabadell: Global customer service in the cloud

Banco Sabadell uses BT Advise Contact for design, deployment and management of worldwide contact centre service


Bank Central Asia: When disaster recovery is on your agenda, it pays to have BT Global Services on your side

Leading Asia Pacific financial services organisation chooses BT Global Services for all-important data centre design contract


Bank of Ireland: Transforming customer experience through intelligent visual communication

Digital signage from BT helps Bank of Ireland model its branch of the future at Dublin City University.


Barclays Bank: Free wi-fi drives customer service innovation

BT Wi-fi puts Barclays ahead of the race towards a wireless-enabled branch of the future


BMW International Open: BT Germany hit a hole-in-one at the BMW International Open

BT Germany supported the BMW International Open in Munich with a Cisco-based ICT infrastructure and high-speed global network links.


Bosch Service Solutions: International business process outsourcing company grows with a high-speed BT network

Fully-flexible and secure BT IP Connect Global network links 22 worldwide Bosch Service Solutions sites.


BV Zahlungssysteme: Payment systems supplier offers extranet services

Banking partners have fast, secure, and low-priced access to the BV Zahlungssysteme service portfolio using BT IP Connect


Celgene: World-class network for preeminent biopharmaceutical innovator

Consolidating its worldwide WAN on a BT IP Connect global platform, Celgene places its trust in BT


CLSA Asia-Pacific Markets: Investors make the right decisions faster, as BT helps research data race around the world

BT Connect Acceleration boosts WAN speed and cuts costs for international money market analysts.


Commerzbank AG: BT supports IT systems integration for merger of Commerzbank and Dresdner Bank

Every day some 58,000 people rely on the BT managed LAN infrastructure at Commerzbank.


Constant Contact Inc.: Small business marketing firm chooses BT Diamond IP toolset for IP address management

Constant Contact solves IP address management challenges with BT Diamond IPControl™.


Debenhams: BT helps give shoppers a more exciting in-store experience

BT IP Connect with Ethernet in the First Mile adds fresh energy to Debenhams’ retail environment


DigitalSign: Portuguese Government takes the safe route to going digital

Working with BT, DigitalSign has helped The Portuguese Government revolutionise its public tender process


Domiberia: Tasty asset tracking technology

Smooth integration with SAP keeps food container production lines rolling.


The Depository Trust & Clearing Corporation: Innovative use of BT Radianz Managed Infrastructure connections helps DTCC extend global reach

Groundbreaking relationship with BT helps DTCC enter new markets, while its participants mitigate risks and save costs.


Elster Group: Secure internet access for global measurement technology vendor

BT Managed Virtual Firewall Security means secure and failsafe internet access for measurement technology market leader.


Hurricane Sandy: Safeguarding business continuity in the eye of the storm

The BT core network successfully withstood the full force of Hurricane Sandy to keep customers connected.


Etihad Airways: Virtual contact centre drives airline’s future success

BT & Cisco virtualisation ensures customers are treated as esteemed guests wherever their calls land


Etisalat: Transforming customer service with workforce management for field technicians

Delivering world class customer service with workforce management builds competitive advantage and cuts costs for leading Telco.


Southbank Sinfonia: Virtual auditions give global players the chance to shine

No need to travel as Southbank Sinfonia recruits artists around the world using a Cisco TelePresence solution from BT.


Sovereign Shopping Centre: BT Wi-fi helps popular mall make shopping even more fun

Sovereign Shopping Centre chose BT Wi-fi as the single supplier for its new wireless network.


Euroclear UK & Ireland: Making sure every trade is settled satisfactorily, every time

Euroclear UK & Ireland relies on BT secure messaging to ensure settlement technology is safe and sound.


St Antonius Hospital: BT telehousing ensures healthy information flows for leading Dutch teaching hospital

BT Compute Telehousing solution allows St Antonius Hospital to put information management at its heart.


FGA Capital UK: New business gets rapid lift off with BT Cloud Contact

BT Cloud Contact helps FGA Capital quickly establish a new customer-facing operation.


Standard Life: BT assists a financial services transformation in a changing market

BT assists a financial services transformation in a changing market.


FIAT Group: BT helps automotive giant race ahead with global network outsourcing

FIAT keeps in touch and in front with a managed BT IP Connect global wide area network


SunTrust Bank:Central IP address management from BT makes a big everyday task fast and simple

SunTrust BankSunTrust Bank enhances organizational agility and efficiency with IPControl™ from BT Diamond IP.


FIAT Group IMV: Virtual solution helps motor trader integrate its operations

Fiat’s Italian Motor Village uses a BT virtual data centre to rapidly deploy new software while avoiding capital investment.


SWIFT: BT Carbon Impact Assessment helps satisfy the drive for a sustainable business model

BT Advise professional services team uses a Carbon Impact Assessment to help SWIFT establish a roadmap to a more sustainable future.


LCH.Clearnet: Leading clearing house gets secure group member access

LCH.Clearnet SA replaces legacy networks with BT Radianz Shared Market Infrastructure for resilient and cost effective connectivity.


Lloyds Banking Group: People can bank with confidence through a network security tested by BT

Newly merged bank strengthens risk management and network security with the help of independent experts from BT.


Anglo American: Global mining giant set to profit from combined network

BT global managed services bring innovation and collaboration even to some of the planet’s most inhospitable places


SASOL: Telepresence enables SASOL to operate as a single global community

BT-managed telepresence at key worldwide locations fuels global expansion for SASOL.


Syngenta: Fertile minds collaborate across the globe

Syngenta Specialty Crops increases reach and impact of global event with BT One Collaborate managed services platform.


Hotelbeds Group: the world’s number one bedbank stops at one place for all its IT needs

BT Cloud Compute increases scalability at lower cost for global travel services provider Hotelbeds.


Genome Institute of Singapore: Superfast gene sequencing speeds biomedical innovation

BT Cloud Compute powers genetic analysis acceleration to spark healthcare revolution.


PA Consulting Group: Virtual conferencing lifts engagement in Anglo-Irish talks

BT TelePresence offers smoothest path to Anglo-Irish cross-border co-operation.


Sycor: Global ICT success takes stable communication systems

BT network services provide powerful and reliable platform to support Sycor customers worldwide.


Almirall: Global collaboration helps pharma firm get new medicines to market

Almirall teams work together worldwide with BT-hosted Cisco collaboration tools


AxURE Technologies: Technology outsourcer makes smart move to the cloud

Oil and gas services company adopts BT Cloud Compute solution to flexibly match capacity to customers’ needs.


Carrefour Argentina: Sick leave hotline simplifies life for staff and business

Cloud-based contact centre puts sick leave reporting in order, saving costs and reducing absenteeism


CEVA Logistics: Global transportation company gets seamless data centre move

BT eliminates major data centre migration risk for CEVA Logistics


Ciber: Technology alliance innovates for e-learning excellence

Ciber partners with BT for cloud-based education to 200,000 students in the Netherlands


Comune di Milano: BT professional services help secure Expo Milan 2015

BT Advise professional services help Comune di Milano reinforce network resilience and security.


Comune di Milano: BT lights up Italy's second-largest city

BT manages complex multi-vendor environment to maintain optimum productivity and efficiency.


Domini Castellare di Castellina: Blending the art of winemaking with the art of connecting

BT Cisco TelePresence showcases Italian wine to a worldwide audience.


Digital solutions from BT and Cisco set global standards for De Beers

Optimized global network assures miners’ safety and sparkling performance for the diamond producer.


Dixons Carphone: High-speed network transforms high-tech customer experience

Dixons Carphone digital workforce is empowered by BT Connect Optimisation with InfoVista technology


East Georgia State College: Video conferencing opens new era of collaboration in education

BT conferencing solution sparks learning innovation state-wide.


Eu Yan Sang: Global collaboration gets stunning audio quality at far less cost

BT MeetMe with Dolby Voice gives Eu Yan Sang a conferencing platform to accelerate its expansion


Fiona Stanley Hospital: Hi-tech hospital makes the digital possible

Unified BT network supports 25 hospital services including robotic ward deliveries.


Formwize: Ensuring online services company’s server capacity’s always on top form

BT helps Formwize steer a confident path to the cloud to keep pace with continuing growth


Egis Parking Services: BT Compute assures solid business benefits, while improving parking attendants’ working lives

Egis Parking Services chooses BT data centre systems to support parking enforcement in Amsterdam.


WIZZIT International: Making mobile banking accessible to all

Hosting services from BT help WIZZIT extend the reach of mobile banking to improve people’s lives


Williams Racing: BT MeetMe with Dolby Voice makes Williams’ comms crystal-clear

BT MeetMe with Dolby Voice cuts out distracting sound at Williams Racing.


Winterflood Securities: Leading market maker settles on an innovative solution

BT SettleNET secure messaging helps Winterflood assure profitability under varying trade volumes.


Goethe-Institut learns the language of worldwide communications

Goethe-Institut trusts BT for unified communications and collaboration on a global basis.


Halvotec: Optimizing use of Microsoft Skype for Business

BT helps Halvotec make Microsoft Skype for Business a fully-fledged unified communications client.


University of West Georgia: Fast IP address management at a fraction of the effort

IPControl™ from BT Diamond IP has transformational effect on IP address management at the University of West Georgia.


Houlder: Global Microsoft collaboration tools get assured availability and reduced access complexity

Global expansion sees Houlder introduce BT Cloud Connect ExpressRoute to power Microsoft Office 365 collaborative tools.


Ullink: BT Radianz Cloud connects Ullink trading apps worldwide to help accelerate the company's global growth

Financial services trading tech firm gets low-latency connections with commercial flexibility.


Integreon: Global collaboration carries business and CSR benefits

BT One Cloud Lync provides the perfect platform to enhance worldwide communication at Integreon.


Kinross Gold: Global network at the cutting edge

BT gives Kinross Gold great connections even in the remotest and most inhospitable regions.


Thales UK: Technology with a human face puts people first

Agile contact centre platform ensures success of the Thales UK HR shared services initiative.


Tesco launches free superfast BT Wi-fi

Customers take advantage of free BT Wi-fi in Tesco stores across the UK and Republic of Ireland.


Terpel: Data centre fuels growth of gas station business

BT Advise Compute reduces risk for Colombian gas station operator as it shifts up to Tier 4 data centre.


Telepizza : Discovering a pizza company’s other secret recipe

BT’s cloud technology lets Telepizza take orders without financing the infrastructure upfront.


Telefónica Germany: IPControl™ from BT Diamond IP helps de-risk acquisition activity

BT solution protects Telefónica against the risk of uncontrolled IP addresses and domain management.


L'Oréal: Imagination is the only limit to what's possible with unified comms

The beauty of collaborative working blossoms with business and sustainability benefits for L'Oreal.


Lucozade Ribena Suntory: Cloud-based contact centre assures sparkling consumer care

BT Cloud Contact platform continuity hits the spot for the new Lucozade Ribena Suntory business.


Ministerio de Defensa: Always-on communication keeps forces ready for action

Spanish ministry relies on BT for robust and secure corporate network interconnection node.


Siemens Healthcare: Cloud-based contact centre boosts medical equipment support

BT Cloud Contact injects versatility into vital Siemens Healthcare customer service.


Land Rover BAR: British Challenger for the 35th America’s Cup sets sail with sustainable technology

BT technology supports Land Rover BAR in setting the standard for sustainability in sport.


BT helps RSA digital transformation make collaboration cool

BT cloud-based solution sees collaboration sweep through RSA global organisation.


Nationwide: Dynamic security assures safer digital banking

BT managed security services help Nationwide guard against ever-changing security threats.


NATO Summit Wales 2014: Appointing an expert international event communications team

BT provides peerless secure communications for international political event.


Noble Group: Commodity trader comprehensively secures its global network

BT managed services help Noble Group stay one step ahead of emerging cyber-security menaces.


Helping to keep the New York Stock Exchange at the forefront of trading technology

BT makes the digital possible for the New York Stock Exchange.


BT Technology contributing to Williams Martini Racing performance

Williams Martini Racing relies on BT to connect its race team from tracks around the world.


Williams Martini Racing: Near real time race data now possible at virtually any distance

BT digital transformation powers racing potential on the track.


Unilever: BT helps FMCG giant focus on innovation and use the power of the network to improve competitive advantage

BT outsourcing agreement helps Unilever achieve a lower cost base and sharper competitive edge.


Huawei: Dynamic duo drive world-scale innovation in communication

Partnering in innovation BT and Huawei look toward a bright future.


Sogetras: BT Advise professional services sharpen delivery service speed and accuracy

In a fiercely-competitive marketplace, service innovation doesn’t have to come at a price.


SOS Children’s Villages: Opening windows on the world for African children

BT satellite broadband access brings online education and clinical apps to African communities.


Caixa Econômica Federal: People across Brazil play and bank with confidence through BT’s extra secure and resilient network

BT has provided the network for the Caixa Econômica Federal lotteries to enable reliable play and transparent draws


Rhodia: New internet-enabled network creates chemistry for growth

Innovative hybrid network solution using BT IP Connect and the internet helps Rhodia extend its global reach.


AmicusHorizon: Housing association engages in a BT hothouse to find ways to better serve and listen to its customers

Avaya multimedia contact centre from BT means AmicusHorizon can cost effectively offer customers greater choice


BT provides data centre solutions for Surrey Police

Surrey, a leading UK police force weighs up the benefits of cloud-based data centre hosting services


BT One Enterprise Cisco: Work without boundaries around the world

Next-generation voice communication platform ensures BT people in India feel and act as part of a single integrated global team


Smart Parking in Milton Keynes: Innovative parking space optimisation pilot project

In a collaborative venture, BT wireless technology helps Milton Keynes see the way to solving parking problems


Department for Work and Pensions: Business transformation makes for better government

DWP benefits from BT converged voice and data infrastructure, the largest of its class in EMEA


Greater Manchester Police: Faster police call handling better protects public safety

BT assists Greater Manchester Police in cost effectively improving response rates for both emergency and non-emergency calls


NHS Whittington Health: Daily audio conference call means patients return home happier and more swiftly

BT MeetMe makes for better intermediate care co-ordination and helps optimise the use of hospital beds


UniCORN: New network technology transforms public services

Managed and integrated by BT, PSN-certified Ethernet network enables private clouds for joined-up public services at less cost


Global CPG Company: Solving the global network crossword puzzle

Imaginative BT enriched Network Service Integrator model drives business transformation for global CPG giant.


Greater Manchester Police: Greater Manchester Police introduces flexible working in just four months with help from BT

BT’s flexible working know-how accelerates successful implementation for UK’s 2nd largest police force.


London 2012 Network Protection Fact File: Multi-layered security provided foolproof protection for communication services at London 2012

Safeguarding the London 2012 network.


London 2012 Olympic and Paralympic Games (Release 5): A flawless success is a testing achievement

Whether running a marathon or a relay, the London 2012 networking team turned in a platinum medal-winning performance.


London 2012: Wi-fi access

The London 2012 Olympic Park wi‑fi network delivered 100 per cent availability throughout the Games


London Ambulance Service: Keeping the capital safe

BT iNet’s partnership with the London Ambulance Service provides the communications services to help deal with any emergency


Major U.S. Financial Institution: Imaginative engagement sees BT Advise Contact validate new customer experience platform

Rigorous BT Advise Contact testing mitigates risk at each stage of countrywide U.S. contact center transformation project


Maritime and Coastguard Agency: BT Everyday Lives video

BT network services form backbone of communications infrastructure for the Maritime and Coastguard Agency


MOD BlackBerry: Flexible working for the Armed Forces

The widespread availability of MOD BlackBerry helps the military stay in touch and boost efficiency when away from base


MOD Defence Learning Portal: Transforming Ministry of Defence training

A new way of delivering training saved the Royal Engineers more than £1million and reduced soldiers’ time away from the frontline


MOD: Supporting MOD to protect against the Cyber threat

BT’s eCND solution enables the MOD to deter, protect from, react to, and recover from a computer network attack or exploitation


MOD Wi-fi: Service personnel morale soars with wi-fi internet

MOD Wi-fi wireless broadband, a BT innovation for the Armed Forces, offers a lifeline to military base personnel


MOD RAF Brize Norton: Giving Britain's servicemen and women a welcome lift

Fast and affordable BT Wi-fi service at RAF Brize Norton improves quality of life for thousands of military personnel.


North American Financial Institution: Flexible and powerful IP management interface enables company to work as one

BT Diamond IP gives a financial institution the flexibility to distribute IPAM tasks to administrators across the enterprise


NATS: BT managed service helps assure the safety of crowded skies

Managed BT IP Connect network helps transform air traffic management across the UK


Newcastle-under-Lyme School: New system gets A*

Avaya IP Office from BT opens new communications possibilities for top-achieving school


NHS Berkshire Healthcare Foundation Trust: Easy and inexpensive web-based meetings make for better care at NHS trust

WebEx web conferencing lets medical experts debate the best way forward on patient cases without travelling to meetings.


NHS Camden and Islington Foundation Trust: Virtual meetings bring training to clinicians, not vice versa

Web conference-based training helps health trust save money and improve patient care.


NHS Education for Scotland: Keeping business going in difficult circumstances

BT audio and web conferencing services make NHS Education for Scotland more efficient while benefiting the environment.


NHS Greater Midlands Cancer Network: Putting cancer specialists in the picture

Polycom HDX 8000 video conferencing means cancer patients get better care at less cost


NHS Health and Social Care Information Centre: N3 takes voice into the cloud to save cash

Health and Social Care Information Centre sees huge phone call cost reductions with next-generation N3 cloud-based voice services


NHS Kent Community Health Trust: A flexible, virtual solution to a seemingly static problem

BT Cloud Contact transforms patient services for one of the largest UK community health Trusts.


NHS Lincolnshire Partnership Foundation Trust: Connecting care

Pioneering mental health trust’s single point of access contact centre is making services more accessible and frees up clinicians time.


NHS N3 Infrastructure : N3–connecting the NHS

With over 51,000 connections, N3 connects more than 1.3 million staff and every GP, hospital and clinic in England and Scotland


NHS Peterborough and Stamford Hospital Foundation Trust:Video Conferencing Service means better clinical outcomes while saving money at the same time

N3 Managed Video Conferencing Service helps NHS Trust enhance patient care and lower costs.


NHS Spine: One of the largest public healthcare platforms in the world

Designed, built, and supported by BT Global Services, the NHS Spine is transforming healthcare in England


NHS Surrey: Remote diagnosis using video conferencing is literally a lifesaver

High definition video conferencing makes for much faster and more effective diagnosis of stroke patients.


NHS Secondary Uses Service: Using the power of information to improve healthcare

The NHS Secondary Uses Service, developed by BT, supplies accurate and consistent data to enable the NHS to plan, analyse and enhance performance


Norfolk County Council: Secure BT Cloud Compute solution helps council be more responsive

Norfolk County Council Children’s Services department adopts BT cloud-based services for application integration.


Norfolk County Council: Norfolk’s network transformation

BT helps Norfolk County Council become one of the first local authorities to complete the PSN on-boarding process.


Northern Ireland Housing Executive: Using BT technology to combat the cold winds of austerity

Housing authority proves that it’s possible to save money, raise productivity, and improve customer service – all at the same time


Northumbrian Water: Mobile staff optimisation allows a more sustainable business

BT Field Force Automation solution helps Northumbrian Water drive culture change, improve productivity, and enhance customer service.


Openreach: Mobile engineers and their managers get today’s tools to raise productivity and improve the company’s image

Openreach engineers connect extra two customers every week with BT Next-Generation Field Apps.


NHS Royal Derby Hospital: Cost savings and resilience for a brand new hospital

The Royal Derby Hospital cuts telecommunications bill by 20 per cent with the N3 Local Gateway Service


SGW Global: Sharing know-how to make more sustainable phones

Participation in the BT Better Future Supplier Forum helps SGW Global deliver lasting sustainability benefits across the company.


Norfolk County Council: With help from BT, Norfolk people enjoy better services countywide

BT IP Connect converged broadband network with Connect Intelligence Dynatrace paves the way for fresh thinking and shared services.


Account NI: Success in public sector transformation

BT leads team of suppliers implementing a shared services finance centre for the re-organised Northern Ireland Civil Service


Alder Hey Children's Hospital: Blending technology with human ingenuity

BT and Alder Hey are working together to bring to life a vision of an interactive environment to create more positive experiences and clinical benefits


BT Security Threat Intelligence: Defending against cyber threats

Clever analysis work from BT identifies and tracks down a potentially dangerous hacker.


BT Cyber and Physical Security Operations: Co-ordinated security protects both virtual and physical corporate assets

Uniting IT and physical security for the ultimate in assurance


BT Empowers its People with Microsoft Lync: Bringing coherence to multiple market management

Microsoft Lync improves collaboration worldwide, demolishing barriers of space and time for unbeatable business agility


BT Teleport Hot Swapping: Virtually storm-proof satellite comms

BT assures Brazilian satellite services resilience with industry-first site diversity innovation


Shared service strategy helps agencies don their thinking caps

The Care Inspectorate, with the Scottish Social Services Council, choose shared service for centralised payroll and HR processes


BT Communicates with Conferencing: Connecting the world with powerful collaboration tools

Collaboration between BT teams serving Asia Pacific, the Middle East and Africa customers is easy with BT HD video conferencing


MOD Defence Fixed Telecommunications Service: Secure communications for a safer world

Lessons learned by BT in running the MOD DFTS are set to improve business processes across UK government departments


DFTS: Secure communications you can depend on

Defence Fixed Telecommunications Service (DFTS) – a long term success


DFTS Smartnumbers for the Armed Forces: Keeping key people connected

DFTS Smartnumbers supports MOD flexible working by enabling multiple devices to be accessed using just one number


Department for Work and Pensions: Helping the country to work

BT acts at pace to provide the network infrastructure to support DWP’s Economic Downturn Programme


Department for Work and Pensions: Changing the focus of incapacity benefits

An IP contact centre solution from BT aids the introduction of a new employment support and allowance scheme.


NHS South Essex Partnership University Foundation Trust: Working flexibly transforms working lives

BT Workstyle Managed Services saves money while improving patient care by helping SEPT people manage their days.


NHS South London and Maudsley Foundation Trust: Making savings with next-generation voice services

BT One Cloud Cisco SIP trunk services help South London and Maudsley NHS Foundation Trust save money and improve collaboration.


South Tyneside Council: Tyneside transformation attracts 21st Century talent

The partnership between BT and South Tyneside Council builds new vehicles for socio-economic regeneration.


Integrated US Healthcare Organisation: BT helps improve business resilience and cut costs at an integrated US healthcare organisation

Leading healthcare provider gets a new data centre infrastructure in four months, plus improved IP telephony


International financial services provider: Ethical hacking ensures customers can bank on online services

BT ethical hacking services instil confidence and security in global financial institution’s online services.


BT IP Address Management: Opening the door to an efficiently managed IP future

BT streamlines IP address management for 70 million addresses with IPControl™ from BT Diamond IP


Kent County Council: Council employees embrace no-travel approach through audio conferences

BT MeetMe helps Kent County Council cut costs, improve efficiency, and be more sustainable


BT Field Force Automation: Mobile workforce transformation

BT leverages the power of Field Force Automation to empower employees, reduce cost, and improve customer service.


BT Asset Trace for Openreach: Innovative track and trace solution protects high-value assets and streamlines operations.

BT Asset Trace saves Openreach millions of pounds while improving the UK telecoms infrastructure.


BT MeetMe with Dolby Voice: BT delivers the definitive in-person audio conferencing experience

The audio conferencing experience comes closer to natural conversation than anyone thought possible


BT to provide IT Infrastructure and Support Services for Devon and Cornwall Police

Devon and Cornwall Police – signs contract with BT to provide IT Infrastructure and Support Services


EE: Outstanding in-store agility keeps mobile giant motoring

Ubiquity and security were key factors for EE in choosing BT to connect its 560 retail stores.


Robin Hood Energy: Future-proof contact centre powers independent energy company forward from a standing start.

On-premise contact centre solution from BT and Enghouse Interactive helps Robin Hood Energy grow.


Superfast Cornwall: BT Advise shows environmental benefits of superfast broadband

BT calculates a carbon saving 25-times higher than new regional broadband fibre network’s footprint.


Greater Manchester Police: Billing information helps police with their enquiries

BT adopts a consultative approach to assist Greater Manchester Police in reducing its communications spend.


Humber NHS Foundation Trust: Frontline clinical staff go mobile

BT innovation helps Humber NHS Foundation Trust people spend more time with patients


Milton Keynes University Hospital NHS Foundation Trust: Fulfilling digital healthcare futures

A BT and Cisco solution helps Milton Keynes University Hospital operate at peak performance


NHS Greater Glasgow and Clyde:More agile patient care at Scotland's newest hospitals

Unified communications technology from BT powers NHS hospital designed for today and tomorrow


South West London and St George's Mental Health NHS Trust: Shared learning saves reinventing the agile working wheel

BT Advise Anywhere consultancy helps health trust plan for agile and sustainable future


Northern Devon Healthcare NHS Trust: IT service gets new cloud-based lease of life

BT customer contact solution offers dynamic help desk for Northern Devon Healthcare NHS Trust


Nottingham University Hospitals NHS Trust: Real-time online observations revolutionise clinical practice

Nottingham University Hospitals selects BT to deploy 4,000+ Apple devices for improved patient care.


Office for National Statistics: Turning big data into an engine of economic growth

BT Advise team helps explore a new world of information for the betterment of business and society


Worcestershire County Council: Flexible calls package paves the way to greater efficiency

BT Customer Commitment gives Worcestershire County Council an entry into unified communications.


BT VSAT Factory: Production line approach connects even the remotest locations in record time

BT Brazil’s VSAT Factory enables the rapid provision of satellite-based networks for customers on schedule and on budget


Better prepared to assure a better future

For emergency situations at home and abroad, BT’s Emergency Response Team is ready-to-roll right around the clock