My Account

BT's online services make it easier for you to manage your account, whenever you like and wherever you are.

BT's online services

My Account overview

See how you can manage your services online with My Account.

My Account support & service desk

If you are you having a problem and need some help then please contact the My Account Servicedesk.

If your issue is urgent please don’t use this form but call the helpdesk on the numbers provided in the FAQ page listed below.

My Account is getting even better

A new and improved user experience for incident management on My Account

My Account FAQs

We have a full list of frequently asked questions and answers to help you use My Account.

Customer Zone

Learn about your control panel to see how it can easily manage the orders, faults, and inventory of your BT products.

Online consolidated BT billing - BT Analyst Converge

BT Analyst Converge is a powerful, online billing analysis tool giving immediate access to your BT OneBillPlus data.