So, you need to embrace new channels and technologies to exploit fresh opportunities and stand out from the crowd.
What if you could bring all your platforms, channels, and applications together to optimise the interaction at every stage in your customer journey? Then, you could learn from your customers and increase the relevance of your products and services by having an on-going dialogue.
Whether you’re looking to control cost or flexibility, we have a full range of contact centres and applications to meet your customers’ expectations of excellent customer service, and we’ve got the expertise and reach to give them that experience globally.
We’re able to use our 450 multilingual agents around our centres much more effectively, and we’ve started to see a 10% increase in efficiency. "
With digital technology evolving at breakneck speed, what’s the effect on how customers contact companies? Dr Nicola Millard explores the answer.