| Training |
Type of training |
Description |
|
| Overview of Web Agent, Snapper, User Management Administration, Dialogue Intelligence Power Bi Reporting |
4 x live virtual instructor led
(1 x Web Agent,
1 x Snapper,
1 x User Management Administration
1 x Dialogue Intelligence Power Bi Reporting)
Sold as a bundle.
(Refer to individual sessions below for details on duration and no. of attendees) |
1 x Web Agent - This training will demonstrate how to use the features and functionality of the WebAgent tool with the Snapper and Microsoft Teams. Users will be able to log in and out of the UCC and understand the various features available to them. It also demonstrates the integration with the telephony features in Teams.
1 x Snapper - This training will demonstrate how to use the features and functionality of the WebAgent tool with the Snapper and Microsoft Teams. Supervisors will also be shown how to monitor agents calls and change agent status, web wallboard/ inflight wallboard.
1 x User Management Administration - This training will enable supervisors and administrators to configure day to day management of the administration portal through SharePoint.
1 x Dialogue Intelligence Power Bi Reporting - This training is designed to understand Dialogue Intelligence in conjunction with Power Bi. It is a powerful reporting tool to provide you with historical data. Power BI provides the ability to analyse and visualize the data and help you get more insights from your contact center.
|
Enquire now |
| Overview of Web Agent |
1 x live virtual instructor-led
90 mins duration
Up to 20 recommended no. of attendees
|
This training will demonstrate how to use the features and functionality of the WebAgent tool with the Snapper and Microsoft Teams. Users will be able to log in and out of the UCC and understand the various features available to them. It also demonstrates the integration with the telephony features in Teams.
|
Enquire now |
| Overview of Snapper |
1 x live virtual instructor-led
120 mins duration
Up to 10 recommended no. of attendees
|
This training will demonstrate how to use the features and functionality of the WebAgent tool with the Snapper and Microsoft Teams. Supervisors will also be shown how to monitor agents calls and change agent status, web wallboard/inflight wallboard.
|
Enquire now |
| Overview of User Management Administration |
1 x live virtual instructor-led
90 mins duration
Up to 5 recommended no. of attendees
|
This training will enable supervisors and administrators to configure day to day management of the administration portal through SharePoint. |
Enquire now |
| Overview of Dialogue Intelligence Power Bi Reporting |
1 x live virtual instructor-led
90 mins duration
Up to 5 recommended no. of attendees |
This training is designed to understand Dialogue Intelligence in conjunction with Power Bi. It is a powerful reporting tool to provide you with historical data. Power BI provides the ability to analyse and visualize the data and help you get more insights from your contact center. |
Enquire now |
| Overview of Attendant Console |
1 x live virtual instructor-led
60 mins duration
Up to10 recommended no. of attendees
|
This training is designed to understand how to effectively use Attendant Console. The session gives an overview of how to manage calls,contacts and widgets. |
Enquire now |
| Overview of PowerBI Basic Custom Reports |
1 x live virtual instructor-led
2 days
Up to 5 recommended no. of attendees |
This training is designed for people who want to use all the capabilities of the Power BI platform to build self serviced business intelligence solutions. |
Enquire now |
| Overview of PowerBI Advanced Custom Reports |
1 x live virtual instructor-led
1 day
Up to 5 recommended no. of attendees |
This training is designed for people who have completed the PowerBI basic custom reports training and want to further their knowledge. |
Enquire now |
| Overview of Power Automate Reports Scheduler |
1 x live virtual instructor-led
1 day
Up to 5 recommended no. of attendees |
This training is designed for people who have completed the PowerBI basic custom reports training and want to further their knowledge. |
Enquire now |
| Overview of Dialogue Studio |
1 x live virtual instructor-led
1 day
Up to 5 recommended no. of attendees |
This training will demonstrate how to use the features and functionality of the Dialogue Studio Tool. This will cover use of the standard nodes and nodes available on NodeRed. Attendees will have a good knowledge of
how to configure their own Dialogue Studio System |
Enquire now |
