Contact us

Sales enquiries

Global multinational businesses.

Let our experienced Business Sales Professionals help you. We'll evaluate your business needs, assess your current service, and help you to determine the right solution for your business.

Get in touch via our contact form. 

For UK Business and Public Sector

Please visit our contact page.

Head office

Global Services Head office

BT Centre
81 Newgate Street, London
EC1A 7AJ
United Kingdom

Get in touch via our contact form or ring us on: + 44 20 7356 5000
(general enquiries only)
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Order & fault tracking, billing, links to online services

My Account

Get in touch using this My Account form or ring us on: 0800 800 152 
(general enquiries only)

Frequently Asked Questions for My Account

Customer Zone (UK only)

Get in touch using this email address or ring us on: 0800 032 6293
(9AM – 5PM weekdays, excluding bank holidays)

Order Tracking (UK only)

Track order progress using the online order tracker or ring us on: 0800 032 6293
(9AM – 5PM weekdays, excluding bank holidays)

Fault Tracking (UK only)

Track a fault on your PSTN or Broadband using the online fault tracker or ring us on: 0800 121 7667

Billing enquiries

• Visit our Billing FAQ page.
• Raise a general billing enquiry.
• Change your UK billing address.

Or ring us on : 0800 672 331