How to get onboarded

Here are some exploratory action items that can help you and other members of the platform prepare for future expansion.

1. Identify everyone involved in delivering onboarding activities.

Reach out to your Service manager or BT’s relationship manager to discuss the onboarding requirements. Ask the below question:

a) Are we already onboarded on BT’s ServiceNow? Yes-Go to next activity. No- (b)

b) When can we get onboarded?

2. Manage your access to the portal.

Refer to the email received from My Account and setup your profile. Please ensure you can login and access the request and incident pages. Also check if you can see the product catalogues for raising new service requests.

3. Follow the online videos to familiarize with ServiceNow journey.

Follow the link for video tutorials on track and raise requests and incidents: ServiceNow | BT's Global unit and Customer Hub | BT's Global unit.

4. Start Operational readiness testing with us.

In collaboration with us start raising a few test requests and incidents. Please do not forget to notify your service manager/relationship manager the date when you would like to test so that our operational teams are aware.

5. Confirm Go live date.

Once you are comfortable with BT’s ServiceNow journey please confirm a Go live date to your relationship manager/service manager.

 Experience the magic post Go live!