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01. Signing in for the first time

Open Skype for Business 

Signing in should not normally be necessary as Skype for Business should start automatically when you start your computer. If you change this option at some point, then you can still find Skype for Business under Productivity on the start panel. If you are challenged on first use, simply enter your credentials and Skype for Business will use those going forward.

If asked if you want to save your password for sign-in, in the future, choose ‘Yes’

At the ‘Help Make Skype for Business Better’ box, choose whether to allow Microsoft to collect error logs and device configuration information

·You’re now set-up and ready to start using Skype for Business

02. Set up video and audio

Click the ‘Select Primary Devices’ icon

Select ‘Audio Device Settings’ and choose your preferred audio device from the list available

Click the ‘Play’ button to test the speaker and adjust the volume

Click on ‘Video Device’ in the left menu, under ‘Audio Device’

Select ‘Video Device’ and choose your preferred camera from the drop-down list at the top of the screen

Click ‘Camera Settings’ if you wish to adjust lighting or colour

Click OK.

Your audio and video are now set up to start making video and audio calls.

03. Setting up your presence status

Skype for Business lets you see who is available, busy or away. You can also change your presence at any time. Your presence changes automatically, according to your Outlook calendar, however you can change it manually and set a personal note, which will appear in your colleagues’ contacts list or on your contact card so people can see it.

If you join a Skype for Business meeting, your presence will appear as ‘In a meeting’. If you are on a video or audio call, it will change to the red icon (‘Busy’) and display to your colleagues as ‘In a call’.

You can click the arrows next to your name to change and set your presence then choose a status you want to show to others. 

If you want Skype for Business to automatically change your status for you, click the ‘Status’ menu again, then click ‘Reset Status’.

The three most used indicators are ‘Available’, ‘Busy’ and ‘Away’, however there are some other common indictors you can use:

Do Not Disturb    


04. Set up a Skype for Business meeting

Skype for Business allows you to create an online meeting straight from Outlook in a few simple steps:

Open your Outlook calendar

Click the ‘Home’ tab

Click the ‘New Skype Meeting’ button. This will populate your invitation with the ‘Join Skype Meeting’ link which your attendees will click to join the meeting

Add the invitees as you normally would and enter the subject of the meeting

Add an agenda or meeting information

Choose the time and date

Click ‘Send’.

05.  Join a Skype for Business meeting: from Outlook

Open your meeting request from Outlook  

Click ‘Join Skype Meeting’.          

06.  Join a Skype for Business meeting: from Skype for Business

Open Skype for Business     

Click the ‘Meetings’ icon

Select the meeting and press ‘Enter’ or double-click on the meeting.


Right-click the meeting and click on the ‘Join’ button.

Help desk phone numbers

Please browse our guide and if you can't resolve your questions, contact one of our global helpdesk advisers.