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Browser controls

Roster: view a list of participants. Audio-only users may be listed with a generic label.
 

Chat: send a message to everyone who connected using a browser. Private messages are not supported.
 

Layout: select how you would like to display the video and content.

 

Audio / video inputs: select the desired audio and video sources, and system settings.
 

Content sharing: share your screen or a selected application.

 

Dial pad: play tones for additional meeting controls

 

Exit

 

Expand/shrink self-view

 

Mute/unmute microphone: turn on/off your microphone. Blue means your microphone is off or muted.
 

Mute/unmute camera: turn on/off video sent from your device.

 

Information about the ongoing meeting such as name, duration or list of unencrypted participants.
 

Diagnostics: save a diagnostics file if advised by BT support

Skype for Business controls

Video: mute and unmute your video.
 

Audio: mute and unmute your audio.
 

Content: click on the ‘Display’ icon to choose the content you wish to share.

Exit: leave your meeting.
 

Dial-pad: press the ‘Call Control’ button to activate the dial pad

 

Layout: enter *4 to cycle through the available layout options.

Changing screen layout in a video room

 

 

Dynamic All Equal




Stacked


 

Telepresence

 

 

Active Speaker

 

 

One Plus N

During a conference

Users may cycle through the available layout options by pressing *4 on their video rooms device.

Dial string reference

Steps to dial into your meeting:

  1. find your method of joining the meeting in the table below
  2. identify the region of your conference(your confirmation email will mention "emea" for Europe, "amer" for Americas, or "apac" for Asia Pacific)
  3. choose the appropriate dial-in format
  4. substitute the number listed on your confirmation email for<MeetingID>in the dial string
  5. join your meeting.

Dialling example:

  1. to dial into a meeting with: Meeting ID 1234567890
  2. region: Europe (emea)
  3. using dial-in format: <MeetingID>@emea.vbmeet.com
  4. the dial string to use would be: 1234567890@emea.vbmeet.com
  5. join your meeting.

Programing speed dial entries

Save the appropriate dial string on your device:

  • AMER private: 13033578900@216.98.186.105
  • AMER public: 13033578900@216.98.188.82
  • EMEA private: 441753269500@216.98.184.81
  • EMEA public: 441753269500@216.98.185.12
  • APAC private: 85231804100@216.98.186.207
  • APAC public: 85231804100@216.98.182.10

How you're dialling into the meeting

Dial-in Formats

Europe

Americas

Asia Pacific

Video endpoints that:-useH.323-arenotenabled for DNS-connect via Public Internet

<MeetingID>@216.98.185.12Polycom devices dial:216.98.185.12##<MeetingID>

<MeetingID>@216.98.188.82Polycom devices dial:216.98.188.82##<MeetingID>

<MeetingID>@216.98.182.10Polycom devices dial:216.98.182.10##<MeetingID>

Video endpoints that:-useH.323-arenotenabled for DNS-connect via Private MPLS connection to BT

<MeetingID>@216.98.184.81Polycom devices dial:216.98.184.81##<MeetingID>

<MeetingID>@216.98.186.105Polycom devices dial:216.98.186.105##<MeetingID>

<MeetingID>@216.98.186.207Polycom devices dial:216.98.186.207##<MeetingID>

Video endpoints that:-dial by phone number-have GVE or OVCC access (Typically Cisco Immersive devices)

Dial 44 1753 269 500.Many devices require first dialling a prefix such as ‘8’ or ‘9’.

You will be prompted to enter the <MeetingID>.

Dial 1 303 357 8900.Many devices require first dialling a prefix such as ‘8’ or ‘9’.

You will be prompted to enter the <MeetingID>.

Dial 852 3180 4100.Many devices require first dialling a prefix such as ‘8’ or ‘9’.

You will be prompted to enter the <MeetingID>.

Video endpoints that:-use SIP

<MeetingID>@emea.vbmeet.com

<MeetingID>@amer.vbmeet.com

<MeetingID>@apac.vbmeet.com

Video endpoints that:-useH.323-areenabled for DNS

<MeetingID>@emea.vbmeet.com

-OR -

H323:<MeetingID>@emea.vbmeet.com

<MeetingID>@amer.vbmeet.com-OR -

H323:<MeetingID>@amer.vbmeet.com

<MeetingID>@apac.vbmeet.com-OR -

H323:<MeetingID>@apac.vbmeet.com

Browser-based clients(Internet Explorer, Safari, Chrome, Opera) NOTE: First time Internet Explorer must download the Cisco Meeting App

www.emea.vbmeet.com

-OR -

https://emea.vbmeet.com/index.html?id=<MeetingID>

www.amer.vbmeet.com

-OR -

https://amer.vbmeet.com/index.html?id=<MeetingID>

www.apac.vbmeet.com

-OR -

https://apac.vbmeet.com/index.html?id=<MeetingID>

Microsoft Skype for Business (and Lync) NOTE: Be certain to select the 'Video' button to join the meeting

<MeetingID>@lync.emea.vbmeet.com

<MeetingID>@lync.amer.vbmeet.com

<MeetingID>@lync.apac.vbmeet.com

Contact

By email

videoconferencing@bt.com

By phone

USA:

  • 1 800 843 3666 (toll-free)
  • +1 917-421-7100 (toll)

United Kingdom:

  • 8700017726 (toll-free)
  • +44 (0) 2036849100 (toll)

Help desk phone numbers

Please browse our guides and if you can't resolve your questions, contact one of our global helpdesk advisers.