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Sign in to your Webex account

Depending on your setup, you’ll either receive a welcome email from BT or an activation email from Cisco.

Welcome email from BT

  1. Go to your Webex site. (Refer to your welcome email) Click ‘Sign In’
  2. You will be prompted to enter your username and password. Enter the username and the one time password received, then click the 'Log in' button. You will now need to create a new password that meets the minimum requirements as indicated.

Activation email from Cisco

  1. Click on the ‘Activation Button’ on the email received from Cisco
  2. Create new password on the page that opens. 

Note: If your company is using single sign-on (SSO) you will not receive any email, as your account is being verified through SSO authentication.

Download the desktop app

  1. Sign in to your Webex account
  2. Click 'Download' in the left menu
  3. Click 'Download' for the desktop app
  4. Once downloaded, double-click to run the installation file. Follow the instructions to complete the installation.

Note: If your company centrally installs the desktop app on your computer, you will not be required to download and install it again.

Log in to the desktop app

  1. Open the Webex Meeting desktop app
  2. Type the email address associated with your account
  3. Click the 'Next' button
  4. Select the radio button for your Webex site, or enter a different URL if you wish to connect to a different Webex site
  5. Click the 'Next' button
  6. Type your Webex Meetings password
  7. Tick the 'Remember email address' and 'Keep me signed in' checkboxes
  8. Click the 'Sign In' button.

You can also access the Webex Meetings desktop app via Outlook:

  1. go to Outlook
  2. click 'Meet Now' in the Home ribbon.
    (If 'Meet Now' is not displayed, click 'Webex', then 'Meet Now'.)

Tip: If you do not see the Webex Meetings add-in in your Outlook, you can refer to the quick start guide.

  1. In the Webex Meetings warning window, click the 'OK' button.

Note: If your company is using SSO authentication, signing into Webex Meetings will require your SSO sign-in detail which is usually the username and password that you use to log in to your computer.

Set your account preferences

  1. Sign in to your Webex account
  2. Choose the 'Preferences' link in the left menu
  3. General: Set your Time zone, Language, and Locale (this will alter how dates and times display)
  4. Personal Room: Set preferences for your Personal Room Meeting
    - You can customise the name for your 'Personal Room Meeting'

Tip: Make sure the name of the meeting is broad enough for it to be relevant for all meetings.
- Create a Host PIN, you'll need this when dialling in from a phone or video device. Make sure it is simple enough to remember it easily when needed.
- Set your Alternate Host preferences: choose if you want to let others host your personal room when you are not there.

  1. Audio: Enter your 'Call Me' numbers - your office and/or mobile numbers to allow Webex to call you back.
    Create a 4-digit Audio PIN that you can use when dialling into a meeting.

  2. Scheduling: Select the scheduling options you want to apply to your meetings. And if you want someone else to be able to schedule meetings for you - e.g., if you have an assistant - type their email in 'Scheduling permission'.

  3. Click the Save button when you are done.

Set-up your audio only (PCN) account

Personal Conference Number (PCN) accounts are set up on your Webex service site and are for on-demand or scheduled Webex audio only conferences.

Up to three PCN accounts can be created. For each account, you can generate host and attendee access codes. If the global call-in option is enabled for your site, it is also available for PCN accounts you create.

Set up your PCN accounts on the Preferences page of your Webex service site. For security, you must add a PIN.

To add a PIN:

  1. sign in to your Webex account
  2. click 'Preferences' in the left navigation pane, then click 'Audio Set up'
  3. click the 'Audio PIN' box, and enter a four-digit PIN
  4. scroll to the bottom of the page, then click 'Save'.

Once you have added a PIN to your profile, you can create up to three Personal Conference Number accounts.

To create a PCN account:

  1. sign in to your Webex account. Click 'Classic View' then 'My Webex'
  2. click 'Preferences' in the left navigation pane, then click 'Audio Set up'
  3. on the 'Audio Preferences' page, scroll down to Personal Conferencing, then click 'Generate Account'
    Note: If you have not added a PIN to your host profile, you will not be able to generate access codes.
  4. click 'Generate'. Host and attendee access codes are randomly generated and can't be modified
  5. click 'Close'. The My Webex Personal Conferencing page displays the new account and access codes
    Note: The first account you create is set as the default.
  6. to create another account, repeat steps 1 through 3.

You can edit or delete your PCN accounts at any time. When you edit an account, you regenerate the host and attendee access codes.

To edit an account:

  1. sign in to your account on your Webex site
    - or -
    In Outlook, click 'Schedule Meeting' in the Outlook Ribbon, then select 'More' and 'Go to My Webex site'
  2. click 'Preferences' then click 'Audio and Video'
  3. click 'Edit'
  4. click 'Re-generate'. The host and attendee access codes are randomly re-generated
  5. click 'Close'. The updated codes are displayed on the My Webex Personal Conferencing page.

To delete an account:

  1. locate the account you want to delete under 'Audio and Video' 
  2. click on theicon
  3. click 'OK'

Note: If you have scheduled meetings using the deleted account, you must edit the audio conference option for those meetings.

Setting a profile picture for Webex Meetings

When you join a Webex meeting, if you don't start your webcam, other participants will see your initials as a placeholder where your video should display. To make this more personable, instead of your initials you can add a picture of yourself.

To change your profile picture:

  1. sign in to your Webex account
  2. hover mouse over the circle with your initials, then click 'Change'
  3. click the 'Upload' button to select a photo on your computer
  4. drag to reposition the photo to get the best view and click the 'Save' button.

Next time you attend a meeting, if you don't start your webcam your photo will appear instead.

Help desk phone numbers

If you need further help, please contact one of our global helpdesk advisers.