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Webex

My account

If you can’t remember your username, try using one of the following:

  • your full email address
  • the first part of your email address before the domain (name@mycompany.com)
  • your username.If your organisation uses Single Sign-On, your username will be the same as your network login.

If you’re still unsuccessful, click the ‘Forgot your username or password? link.

If you can’t remember your password, click the ‘Forgot your username or password? link, then follow the prompts. You’ll receive an email from which you can reset your password.

Schedule and connect

You can join a meeting in any of the following ways:

  • open the invitation email and click the link. Enter your name, email address, and the meeting password (if needed), then click ‘Join Now’
  • navigate to the Webex site, then click ‘Browse Meetings’. Click the name of the meeting you want to join and enter your name, email address and the meeting password (if needed), then click ‘Join Now’
  • to join an unlisted meeting, click ‘Unlisted Meeting’, enter the meeting number, then click ‘Join Now’.

No. The meeting will continue until it’s ended by you or another host. Participants can leave the meeting at any time.

Yes. You can use Outlook to schedule meetings, invite attendees, and start Webex meetings. Your attendees can join your meeting from their Outlook Calendars. See ‘Schedule a meeting in Outlook in the user guide section.

Yes. In the ‘Date & Time’ section of the ‘Advanced Scheduler’ within Webex, set the recurrence to none, daily, weekly, monthly, or yearly. You can then further customise the settings, such as the frequency and the end date.

Learn how to specify another host here.

Log in to your ‘Meeting Centre’ site, then click ‘My Webex on the top navigation bar. Select ‘My Meetings’, click the meeting in the list, and then click ‘Start’.

Log in to your ‘Meeting Centre’ site, then click ‘My Webex on the top navigation bar. Select ‘My Meetings’, click the meeting in the list, and then click ‘Start’.

Log in to your Webex site and click ‘My Webex’. Click ‘Preferences’, then under 'My Personal Room Options' enter or change the room name.

If your Webex account includes a 'Personal Room', you’ll be given a permanent meeting URL in the following format: https://sitename.Webex.com/join/username. To change this, go to 'My Webex' and 'Preferences', under 'Personal Room' and 'URL', click ‘Change’.

After you start your meeting, click the button at the bottom of the share application panel on the 'Quick Start' tab. Select what you want to share with participants, such as a whiteboard or file. Once you share something, participants will see what you see. You can also select 'Share' from the meeting menu bar.

Online Meeting Features

Depending on the Webex service your organisation has purchased, up to 25, 200, or 1000 participants may be able to join a Webex Meeting Centre meeting. The participant total includes all attendees plus the host. You can contact your administrator to determine the limit for your Webex account.

After you start your meeting, click the button at the bottom of the share application panel on the 'Quick Start' tab. Select what you want to share with participants, such as a whiteboard or file. Once you share something, participants will see what you see. You can also select 'Share' from the meeting menu bar.

Select ‘Share File’ from the menu bar. Locate the presentation file you want to share, then click ‘Open’. Use the page controls at the top of the meeting window to move through slides. If you’re sharing a presentation created with PowerPoint 2013 or later, the page controls will not advance through transitions and animations.

While sharing, move the mouse to the top of the screen and click ‘Assign’ or right-click on the attendee. Select ‘Pass Keyboard and Mouse Control’, then select the participant to assign control to. The selected participant gets a message advising them to click to gain control.

To return control to the presenter, triple-click.

Use the 'Advanced Scheduler' in Webex to schedule your meeting. Click ‘Teleconference’, then select ‘No Tone’ from the ‘Entry and exit tone’ dropdown. Using the 'Quick Scheduler', click ‘Change audio conference’, then select ‘No Tone’ from the ‘Entry and exit tone’ dropdown.

Once you are in the meeting, you can turn off the notifications by deselecting Participant> Entry and Exit Tone from the menu bar.

Audio Connection

When you join the meeting, select ‘I will call in’. Then, click ‘global numbers’. Or, from the ‘Meeting Info’ screen, click ‘global’.

You can mute yourself from within Webex by clicking on your name and selecting mute. If you are only connected through audio, you can use ‘*6’ to mute or un-mute your line.

For help during a call key ‘*0’ on your telephone keypad.

Webex Meetings

If you’re a meeting participant, you can simply use one of the toll or toll-free dial-in numbers to join the conference. Or use the Webex mobile app with the 'call me' or dial-in audio options.

You can mute yourself from within Webex by clicking on your name and selecting mute. If you are only connected through audio, you can use ‘*6’ to mute or un-mute your line.

For help during a call key ‘*0’ on your telephone keypad.

The site administrator has to enable this for attendees to request assistance via ‘*0’.

A host can launch Webex, then either call in or use VoIP to connect to audio.

Yes. A user can change their audio connection mode from VoIP (headset) to a phone (mobile or land line) and vice versa anytime during a call, as long as callback and VoIP are specifically enabled in an account and meeting. The switch is seamless and the user doesn’t lose their conference connection.

Yes.

Personal Conference Number (PCN)

PCN is an added feature that lets Webex hosts generate audio only accounts and use them without the need to schedule or launch a Webex session.

The host has to log into the Webex admin portal associated with the Webex account being used. In the portal, there’s a section that covers the settings for audio. It’s up to the customer account administrator what policy has been deployed for any changes that can be made by the host.

Hosts must use the 4-digit pin in addition to their host passcodes to open a conference which is PCN audio only.

If you host a call from a phone using the Personal Conference Number feature, and don’t start the web-based Webex, you and your participants can use the call control functions found here.

Collaboration Meeting Room (CMR) is an add-on option for Meeting Centre that lets you join a meeting from Cisco TelePresence, any standards-based video conferencing system or application, or any Webex-enabled mobile or desktop web client.

CMR Cloud pairs the cloud-based Webex video bridge with Webex meetings. People can join from anywhere in the world using technology they already have, including video computers, and mobile devices.

It supports up to 25 standards-based video endpoints. Depending on your company's subscription, up to 500 additional video-enabled mobile and desktop users, and 500 audio-only users can join.

It gives Webex Meeting Centre users access to an always-available Personal Meeting Room (PMR) with a permanent address so they can start a meeting whenever needed, instantly.

Personal Rooms

You can enter your Personal Room in any of the following ways:

  • click the 'Personal Room' link in the welcome email, click ‘Start Meeting’, then log in with your Webex username and password
  • dial from a video conferencing system or application using your Webex account information, then enter your host PIN.
  • dial the phone number in the confirmation email, then enter your access code.

Log in to your Webex site. Under 'Meeting Centre' click on ‘Host a Meeting’ in the left navigation panel, click ‘My Personal Room’, then click ‘Start Meeting’.

Collaboration Meeting Room (CMR)

Collaboration Meeting Room (CMR) is an add-on option for Meeting Centre that lets you join a meeting from Cisco TelePresence, any standards-based video conferencing system or application, or any Webex-enabled mobile or desktop web client.

CMR Cloud pairs the cloud-based Webex video bridge with Webex meetings. People can join from anywhere in the world using technology they already have, including video computers, and mobile devices.

It supports up to 25 standards-based video endpoints. Depending on your company's subscription, up to 500 additional video-enabled mobile and desktop users, and 500 audio-only users can join.

It gives Webex Meeting Centre users access to an always-available Personal Meeting Room (PMR) with a permanent address so they can start a meeting whenever needed, instantly.

When you join the meeting's audio conference, select ‘I will call in’. Then, click global numbers. Or, from the ‘Meeting Info’ screen, click global.

To include Webex Meeting Centre users in your scheduled Cisco TelePresence video conferences, download and install Webex Productivity Tools with TelePresence from the ‘Support > Downloads’ page on your Webex site.

Once in Outlook, on the Outlook ribbon, click ‘Schedule Meeting’. Then, in the ‘Meeting Options’ panel, specify the Webex and TelePresence options for your meeting. Be sure to check ‘Allow people to join using Webex’.

Next, click ‘Add TelePresence Rooms’, select the TelePresence rooms you want to use, and click ‘OK’. Finally, add the names of meeting invitees, type the meeting subject, then click ‘Send’.

When your meeting’s been booked, it appears on your Outlook calendar with all the information you need to start it. Invitees receive a meeting invitation with all the information they need to join.

The Webex and Telepresence Integration to Outlook only works with Webex Meeting Centre. Other Webex centres aren’t currently supported.

Audio integration

This can happen when you’ve got more than one Internet Explorer window open. Check all Explorer windows and tabs and you’ll find the confirmation message asking whether you wish to end / leave the meeting on another window. 

When a PSTN to PSTN audio call is established, it’s the caller who has to clear the call. If the caller keeps the connection open, then the receiver will remain connected to the caller.

With Webex audio integration, the bridge can dial out to users. If you’re on a standard phone connected directly to your local telephone exchange, then it’s possible for your line to remain connected to the audio bridge until cleared when the session ends. Even then, a 2-minute timeout can apply if you didn’t cleanly leave the session.

As a participant, to leave a Webex audio integration meeting, select ‘File’ then ‘Leave Meeting’ or alternatively select the 'Close' button of the main Webex application window. You’ll be presented with confirmation box, select ‘Leave Meeting’. Your audio call will be disconnected after the Webex meeting has ended.

As a host, when you leave the meeting, you’re presented with the confirmation box where you select ‘End Meeting’. This will highlight that if you end the meeting, both the audio and the web portions of the meeting will end for all participants.

If you’re the host of the meeting and you see that your country / region information is wrong, then you need to login to your Webex account. From there, select ‘My Webex > Preferences’ and then enter the right information for your preferred contact details.

As a participant, you’ll need to select the appropriate country / region before requesting a call back.

Once you’ve chosen the correct country / region, you can enter your call back number with or without spaces.

The mute on entry is performed by Webex, not by MeetMe Audio, so there’s a small window of opportunity to hear the user prior to them being muted.

You’ll only see the ‘Join Audio’ box once the host has joined the Webex session.

On certain bridges, the audio indication is only provided when two or more people join the audio conference.

As either a host, presenter, or participant you can only rename participants who’ve dialled into the audio bridge and are shown as Call-in User_'x' - where 'x' indicates the number of the called in users) or participants that the host has dialled out to. In each case, renaming of the participant is only shown locally and not communicated to participants.

After Webex audio integration has been enabled, you’ll need to setup your audio options when scheduling a Webex meeting. If you don’t, you’ll be presented with a box stating ‘Enter audio number, passcode and other instructions.

A ‘No line available’ message indicates an error in completing your call. Please confirm you’ve entered the right country code and telephone number. If the error persists, please contact the help desk.

Webex audio integration is a feature that has to be enabled on your account. Please contact the help desk or your account manager.

VoIP

Both Webex and BT MeetMe have different limits for the number of participants. In a Webex Meeting Centre meeting - depending on license type – you can have between 25 and 1,000. In a BT MeetMe meeting, you can have up to 125.

Yes. You’ll need a headset compatible with the Dolby system. We recommend a wired USB stereo headset for best audio quality.

As long as you’re using one of the recommended headsets, this shouldn’t be why you’ve got poor quality.

Reset the headset by unplugging and then plugging the headset back in to your computer.

Yes. You can click on the dial out option and join the user to the BT MeetMe with Dolby Voice meeting. After joining, you might want to rename the caller's line in the Webex roster so you know who’s speaking. To do this, right-click the entry in the list.

You’ll only get the 'Join Audio' box once the host has joined the Webex session.

If a new version of the software is available and you have administrator rights to your device or system, you’ll be prompted to download the updated 'Webex Meetings' client on entry to the service.

You’ll need:

  • Cisco Webex software, which can be preloaded on your device or loaded each time you have a Webex meeting
  •  Webex productivity tools plug-in
  • Dolby Client plugin.

Here are 3 tips for getting the best call quality:

  • check your computer CPU usage. If it goes above 70% while on a call, you may get audio quality issues (warbling, voices cutting out, clipping). You may need to close some other applications
  • you should ideally use a wired connection. Wi-Fi can cause sound issues
  • try disconnecting your VPN. This may help reduce latency and packet loss which causes sound issues.

The BT MeetMe Cisco Webex client displays your status during your call - either connected or disconnected. You might keep getting disconnected from the conference if you’re on a wireless connection or connecting over your corporate network (VPN). Try disconnecting and closing the meeting and then rejoining. Make sure that if you’re the chairperson, you let others remain in the meeting when you leave, so you can log off without affecting anything.

If this happens, you can use your regular BT MeetMe service, select ‘Call Me’ or ‘I Will Call In from the Webex’ audio options for easiest access.

Yes, BT MeetMe with Dolby Voice lets access Dolby VoIP in multiple ways - desktop browser, mobile app, Dolby Conference Phone – as long as you’ve downloaded and installed the software you need for each additional feature.

Help desk phone numbers

Please browse our guides and if you can't resolve your questions, contact one of our global helpdesk advisers.