My Account

Is your online portal for the product and services you buy from BT, making it easier for you to manage your account, whenever you like and wherever you are.

BT's online services

My Account overview

See how you can manage your products and services online with My Account.

My Account support & service desk

If you’re having a problem and need some help, then please contact the My Account service desk.

If your issue is urgent, don’t use this form, instead call the helpdesk on the numbers provided in the FAQ page below.

My Account is getting even better

A new and improved user experience for incident management on My Account.

My Account FAQs

We’ve got a comprehensive list of frequently asked questions and their answers to help you use My Account.

Customer Zone

Learn about your control panel and see how it can easily manage the orders, faults, and inventory of your BT products and services.

Online consolidated BT billing - BT Analyst Converge

BT Analyst Converge is a powerful, online billing analysis tool giving you immediate access to your BT OneBillPlus data.