BT Call Tracker application

IMPORTANT NOTES ON COMPLETING THIS REQUEST FORM

Fields marked with (*) are mandatory.

This form will allow you to request access to BT Call Tracker, previously known as Network Call Performance and if you’re an existing user you can ask for more service lines to be added.

If you already use My Account to access other applications, such as BT Analyst Converge, then we’ll try to re-use your user name so you only have one login. And if you don’t have a My Account login, click here to set one up before completing this request form.

BT Call Tracker has no set up costs or ongoing costs if the service lines you’re asking to be added are included in one of our qualifying BT Calls and Lines packages.   If not, charges will apply, click here to see what they are.

The Terms and Conditions can be viewed here, located under Lines section.

We can include your PSTN , ISDN lines and Featureline, but cannot include lines with Call Number Interception or Call Signs, UXDS (this is an exchange type in some rural locations), Broadband, Hosted Voice, SIP, Payphone, Private Circuits or lines not with BT.

Customers on ISDN2e and ISDN30e on AXE10 / System Y exchanges – please note that data is not available on ‘inbound engaged calls’ and any reports will show these as zero.