The reality of artificial intelligence
How do you make AI work for your customers?
Artificial Intelligence (AI) is so much more than programming a machine to do a specific task.
Machines are now learning from experiences, reasoning and self-correcting. This is leading to augmented intelligence, where technology is supporting and enhancing the human understanding.
So where does all this fit in a call centre environment? And more importantly how do you make it work for your customers?
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How AI is transforming the contact centre experienceAI promises to improve and enhance the customer contact experience, but some organisations are struggling to make the most of the technologies.