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Five trends from Gartner Symposium/ITxpo


21 . November  2017

Bas Burger

Posts nach Autoren: Bas Burger, CEO, Global Services


Following the Gartner Symposium/ITxpo in Barcelona, Bas Burger shares five trends to watch in 2018.

1. Embrace wilful innovation

Many organisations rightly recognise that they ‘are not Google’ and don’t have their resources to disrupt markets, according to Darryl C. Plummer, VP & Gartner Fellow. However, by understanding what drives the disruptors in your industry you can identify the best strategies to leverage within your own company.  Darryl spoke about the software distribution revolution, which is happening here and now. This got me thinking about digital disruption. Is my team disruptive? Are you a disruptive CIO? Are you finding ways to disrupt your business model in order to gain scale?  If so, then it sounds like you’re on the path to successfully embracing ‘wilful innovation’.

2. Pursue the software distribution revolution

Cloud computing was another hot topic at the event. I was told that 90 per cent of organisations in mature economies will have adopted cloud services by 2019. Most of our global customers have started to implement their cloud strategies, which is why we have continued to build out our ecosystem of cloud-based platforms around their core needs.  Have a look at my colleague’s blog to learn more.

3. Keep building your digital platform

According to Gartner, 67 per cent of business leaders see the urgency of digitisation and 77 per cent of executives’ priorities are technology dependent.  While digital transformation has grabbed the headlines, the art of successful transformation has been less prominent. Part of this is to do with ambition – the need to develop an all-embracing strategy rather than a cluster of digital projects. And part is to do with complexity, where the hybrid integration of legacy platforms is crucial and the number of ecosystem partners will grow significantly. Our panel discussion on Dynamic Network Services explores these trends in more depth focusing on how CIOs are shaping future networks.

4. Give your employees a consumer experience

Gartner predicts that by 2019, integrated virtual employee assistants will increase productivity by 10 per cent. This is just one example of ‘digital dexterity’. It also reflects the need for organisations to strike a balance between tech-literate people to people-literate tech, between the race for talent and the delivery of a digitally enabled employee experience. This will get more complex as we see the increased use of virtual and augmented reality in everyday life. If we’ve learnt anything from previous technologies, it’s that people, be they employees or consumers, want to be able to use the same channels across their home and work lives.

5. Stay close to AI and even closer to security

Gartner predicts that in 2021, artificial intelligence (AI) will create $2.9 trillion of business value and states that the battle for AI talent will continue to intensify. No one recognises this more than our Head of Customer Futures and Insight, Dr Nicola Millard – she expands on this in her new white paper, Botman vs. Superagent.  The other equally hot topic at Gartner was security, a topic explored in our dedicated blog on the subject and video of the BT panel session in Barcelona. It is clear that the winners in the race to monetise AI and security need to win the fight for the smartest minds as well as the smartest intellectual property (IP).