More about cookies on BT Global Services websites

A "cookie" is a text file containing a small amount of information which a server downloads to your personal computer (PC) or mobile when you visit a website. The next time you visit that website or any other website, your PC checks to see if it has a cookie that the website recognises. If it has such a cookie, it communicates with the website and enables the website to read the information held in that cookie.

Möchten Sie Ihre Cookie-Einstellungen aktualisieren?

Zuletzt aktualisiert 12 May 2018

We've developed an online tool to help you manage the cookies we use on the primary Globalservices.BT.com website. To use the tool, your web browser needs to support JavaScript – if it doesn't you can still find out about the cookies we use here, but you'll need to manage them through your web browser settings.

We only read or write cookies for the preference level you set.
Cookies set prior to you changing your settings will still be on your computer and you can remove them using your browser settings

We use a cookie to remember your preferences. This has a couple of consequences

  • If you delete all your cookies you will have to update your preferences with us again.
  • If you use a different device, computer profile or browser you will have to tell us your preferences again.

Please be aware that pre-existing cookies from our site can only be removed manually using your browser controls. The tool that we have provided will only manage which cookies are dropped from the point that the tool settings are changed. Please consult the help function of your browser for details of how to manually delete pre-existing cookies.

My Account users
By agreeing to the Terms and Conditions laid out within the My Account login process, My Account users will be accepting the creation of the relevant My Account cookies listed below. These cookies are needed to ensure the large number of back end systems connected to My Account will function correctly and provide the appropriate services a user has signed in to use.
Accepting these Terms and Conditions does not change the initial Cookie settings you may have chosen when using our primary Globalservices.BT.com website outside of the My Account portal.

The cookies used on Globalservices.BT.com are based on the International Chamber of Commerce guide for cookie categories:

For more information about cookies see the further reading below.

Strictly necessary

'Strictly Necessary' cookies let you to move around the BTGS website and interact with pages on the website. In the My Account area of the BTGS website they will let you interact with the many backend services and maintain your user’s details across these multiple services. Without them the websites and back end functionality of services you wish to use will not work at all.
These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.
We use these Strictly Necessary cookies to...

  • Remember things like information you've entered on order forms when you navigate to different pages in a single web browser session
  • Identify you as being logged in to the My Account Portal
  • Ensure all MyAccount back end systems function correctly
  • Make sure you connect to the correct pages on our website when we make any changes to the way the website works.

Cookies we have defined as 'Strictly Necessary' cookies will NOT be used to...

  • Gather information that could be used to advertise products or services to you
  • Remember your preferences or username beyond your current visit.

Accepting these cookies is a condition of using the BTGS website and must be agreed to as part of the Terms and Conditions of using the My Account Portal. If you remove or prevent these cookies yourselves then we cannot predict how our website and Portals will perform during your visit.

Here is a list of the cookies we have defined as 'strictly necessary'.

BTGS website Cookies

JSESSIONID, gs_targeting_cookie,gs_functional_cookie,gs_cookie_level

ACTIVITY, APISID, GEUP, HSID, LOGIN_INFO, PREF, SAPISID, SID, SSID, VISITOR_INFO1_LIVE,
YSC, __ar_v4 ,__utma, __utmc, __utmz _ga, _jsuid, _referrer_og, ajs_anonymous_id, ajs_group_id ,ajs_user_id, dkv, enabledapps.
uploader, km_ai, km_lv, km_uq, kvcd

Additional Cookies used by My Account

app107_HEADER_HASH, app12_HEADER_HASH, app12_JROUTE, app12_JSESSIONID, app92_HEADER_HASH,
app97_ASPSESSIONIDxxxxxxxx, app97_HEADER_HASH, app92_JROUTE, app92_JSESSIONID, arsys, ARPT,
ASPSESSIONIDxxxxxxxx, ASP.NET_SessionId, BTACAXE, btcom.isLoggedIn, BVSM_ID, EIN, FORMCRED, GenieUserCookie,
GSPortalLogin, GVSEC.EMPLID, GVSessionID, IncidentDetail, IVSI, JROUTE, JSESSIONID_DASHBOARD,
JSESSIONID_btgsosfportal, KID, LWSSO, mode, pagesize, Password, plloginoccured, Role cookie, serverHost,
serverPort, sessionid, SMIDENTITY, SMSESSION, SMTRYNO, SMUSRMSG, SM_AUTHREJECT, SSO_USERNAME_HASH,
STICKY, Tablexxxxxx, uim.secctx.1/2, USERNAME, Username, usernameCookie,
VOSSusmAuth, ys-cwcNavPanel, ys-LDxxxxxx, _SID_, _SN

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Performance

'Performance' cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you - all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users and measure how effective our content is.
We use performance cookies to...

  • Provide statistics to BT on how our website and portals are used
  • See how effective our promotions are (we don't use this information to target adverts to you when you visit other websites)
  • Help us improve the website by measuring any errors that occur
  • Test different designs of our website.

Cookies we have defined as 'Performance' cookies will NOT be used to...

  • Gather information that could be used to advertise products or services to you on other websites
  • Remember your preferences or username beyond your current visit
  • Target adverts to you on any other website.

In some cases, some of these cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed above.
Using our site indicates that you accept the use of 'Performance' cookies.
Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee how our site will perform for you.

Here is a list of the cookies we have defined as 'Performance'.

Name of Cookie

Function

BTGS website Cookies

s_cc
s_pn
s_nr
s_sq
s_evar40
s_evar14
s_vi_ix7Fblxxlgdijg

3rd Party cookie used to provide anonymised
statistical information to BT.
Applies to all following cookies

ACTIVITY, APISID, GEUP, HSID,
LOGIN_INFO, PREF, SAPISID, SID,
SSID, VISITOR_INFO1_LIVE, YSC,
__ar_v4 ,__utma, __utmc, __utmz _ga,
_jsuid, _referrer_og, ajs_anonymous_id,
ajs_group_id ,ajs_user_id, dkv,
enabledapps.uploader, km_ai, km_lv, km_uq, kvc
YouTube
MBOX Adobe Target
guest_id, twll, k, _twitter_sess, original_referer, external_referer Twitter

Additional cookies used by My Account

No additional ones used

 

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Functionality

'Functionality' cookies are used to provide services or to remember settings to improve your visit. They:

  • Remember settings you've applied such as language/country preferences
  • Remember if we've already asked you if you want to fill in a survey
  • Allows us to offer you support using Live Chat sessions
  • Indicate you are logged in to My Account portals
  • Share information with selected BT Partners who help us deliver specific website services.

Cookies defined as 'Functionality' will not be used to...

  • Target you with adverts on other websites

Some of these cookies are managed for us by third parties - where this is the case we don't allow the third party to use the cookies for any purpose other than those listed above.
You can control whether or not these cookies are used, but preventing them may mean we can't offer you some services, and will reduce the support we can offer you. It's also possible that preventing these cookie stops us remembering that you didn't want a specific service.

For example: if you decide to block or delete these cookies you will not be able to save your chosen language/country setting and will have to adjust it on every subsequent visit to the BTGS website.

Here is a list of the cookies we have defined as 'Functionality'.

Name of Cookie

Function

BTGS website Cookies

supersite_session_string_languageId

This is the language cookie which retains user preference.
If this is removed the user will go to default locale (UK - EN)

supersite_session_string_language

This is the language cookie which retains user preference.
If this is removed the user will go to default locale (UK - EN)

supersite_session_string_locationKey

This is the country cookie which retains user preference.
If this is removed the user will go to default locale (UK - EN)

supersite_session_string_countryCode

This is the country cookie which retains user preference.
If this is removed the user will go to default locale (UK - EN)

Additional cookies for My Account

acwebPwd

This cookie contains password info.

acwebPwd.Domain

This cookie assigns domain ".bt.com" for the above.

acwebUserId

This cookie contains username info.

acwebUserId.Domain

This cookie contains domain .bt.com for the above

ChartClass_"" & request(""Freq"") & ""_"" & request(""Report"")

This cookie (dynamic) gets the last selected
chart class back from the cookie

Chart3D_"" & request(""Freq"") & ""_"" & request(""Report"")

This cookie (dynamic) gets thelast state back from the cookie

companyName

user profile information

CustId

This cookie contains paddedID info.

CustId.Domain

This cookie assigns domain ".bt.com" for the above.

CWCweb

Maintain user web session data

ErrorList

To collect the errors/exceptions occurred at application level
and store it. So that this can be displayed onto
the common Error page to the user in a customized way

firstName

User profile information

IV-SSO-cookie-timeout

Identifies the user

lang

User's language

language

Used to record the preferred language for the logged on user.

langue

ThirdParty: FCK editor language

lastaccesssystem

Stores the system ID for time out popup

lastaccesstime

Stores the time of the last click of the portal

lastaccesstime2

Stores the time of the second last click of the portal

lastaccesstime_old

Stores the time of the second last click of the portal

lastName

User profile information

PageFrom

To store the From Page URL, so that a user can be easily
navigate to the previous page by clicking the Back button

Pprsearchreport

Used to store the last report system searched in PPR

Pprsearchvalue

Used to store the last search string searched for in PPR

PPR_DefaultDate_xx

For each report in PPR (xx relates to a number that relates
to a report in PPR) stores the last date selected

PPR_FilterGroup

Used to store the last Filter Group selected in PPR

PPR_Report_Shading_xx

Used to store whether shading is required

PPR_OVQ

Contains Installation country name, Search date range,
and The CCM name

Prof

This cookie contains profile info.

Request.QueryString("name")

This cookie (dynamic) is used to store the record count.

searchProf

This cookie contains search profile info.

Siren

Get selected Siren name from cookie

supersite_locale_details

country / language preference

telNo

User profile information

userEmail

User profile information

userId

User profile information

WebFX

Every time a page refreshes, there is no need to generate
the tree structure again. Also, It remembers the tree node a user
was into (ex: MPLS>Provide>ROM/CCM>DSL-IDD)

("FlashGBS")("GVWebID")

Login and Validation

("FlashGBS")("SecurityRole")

Security, Login and Validation

("FlashGBS_FlashPackage")("TimeZone")

User time zone

("GVSEC")("WEBID")

Login and Validation

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Targeting

'Targeting' cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website.
We use 'Targeting' cookies to...

  • Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites.
  • Provide advertising agencies with information on your visit, so that they can present you with adverts that you may be interested in when you return to our website or visit other third party websites.
  • Deliver content and marketing communications tailored to your interests based on information from your visit.

You can control whether or not these cookies are used, but preventing them may stop us from offering you some services. All of these cookies are managed by third parties, and you may alternatively use the third parties' own tools to prevent these cookies.

Here is a list of the cookies we have defined as 'Targeting'.

Company

Function

BTGS website Cookies

 Eloqua

 

The Eloqua marketing platform collects anonymous web visit information and where possible will
tie this information to known identifiable contacts within the BT Global Services customer database,
where permission has been given.
The following information is captured against anonymous and known website visitors:

• Date and time of visit(s)
• IP Address information
• Web browser information
• Clicks from BT marketing emails
• BT form submissions.

Further information about Eloqua, its privacy policy and cookies are
available here: http://www.oracle.com/us/legal/privacy/privacy-policy/index.html and you can also
manually opt-out here http://www.eloqua.com/trust/privacy-policy/opt-status.html

Encore Programmatic

uuid (or uuidc): MediaMath uses this cookie to identify a unique visitor.
It contains a unique, pseudonymous browser identifier.
It does not contain information that is reasonably linkable to an identifiable person
such as a real name, email, phone number, government identifier, or financial account number.

mt_misc MediaMath: uses this cookie to hold attributes about the browser for
fraud prevention and other technical optimizations.

mt_mop: MediaMath uses this cookie to synchronize the visitor ID with
a limited number of trusted exchanges/SSPs and data partners.

bs_mop,bs_mop_u3s: MediaMath uses these cookies for advertisers that intend
to buy ads on certain supply sources.
They contain an Advertiser ID and timeout information.

opt-out: MediaMath uses this cookie to record and maintain consumer opt-out choices.

LinkedIn Insight Tag

 

More information on Cookies used by LinkedIn:
https://www.linkedin.com/legal/cookie-table   

Google Adwords Tag

 

More information on Cookies used by Google :
https://policies.google.com/technologies/types

Cookies for My Account

None used

 

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Further reading
Information about cookies
Useful information about managing cookies and browser settings can be found at:
http://www.allaboutcookies.org or similar sites such http://www.abine.com

Internet Advertising Bureau
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:
http://www.youronlinechoices.eu

International Chamber of Commerce United Kingdom
Information on the ICC (UK) UK cookie guide can be found on the ICC website section:
http://www.international-chamber.co.uk/our-expertise/digitaleconomy