Whitepaper
· 25 Jan 2021
Cloudy with a good chance of AI
Our new Autonomous Customer research with Cisco explores how coronavirus is changing consumer behaviours and affecting contact centre agents. How can you adapt your business to this new normal?
The pandemic has catapulted us all into a more digital way of life.
It’s important to understand how far consumer behaviour and expectations have changed in this short and turbulent period.
We explore how your agents are affected by handling more complex and impassioned conversations with people under pressure. We’ll also share how according to them their current contact centre technology is falling short of what they need to do a good job.
Some highlights