Whitepaper · 24 Nov 2022

CPaaS: beyond the hype

As the hype fades where’s the value coming from?

As the CPaaS hype fades, questions arise over where the industry will find future value – and two trends emerge:

  1. enterprise customers are starting to request features beyond application-to person
  2. classic CPaaS services are finding a new market for an ever-increasing savvy mid-market.

Alessandro Adriani, co-authors a paper with Arthur D Little exploring how telecom operators can realise value in CPaaS.  Download the paper now.

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