Get the whole story on your call traffic
With BT’s analytical tools it’s easy to measure and understand successful calls. But how do you know if you are missing calls that receive engaged tone or go unanswered? Do you have enough lines to ensure customers are getting through to your retail outlets, sales offices or helplines?
BT Call Tracker monitors your incoming and outgoing call traffic on your PSTN, ISDN2e, ISDN30 and Featureline – to give an instant, accurate overview of your network performance.
Use BT Call Tracker to improve your bottom line
It is vital you maximise the potential of your network in order to justify budgets and meet your sales and customer relationship management (CRM) targets. With BT Call Tracker you will be able to:
Find room for improvement in your network
By monitoring your organisation’s complete call traffic profiles across your network – not just those successfully made or received – BT Call Tracker gives you an instant and accurate overview of your network’s performance, and helps to ensure that your sales and customer service people are available when and where they are needed most.
With its detailed analysis, BT Call Tracker enables you to:
Viewing your outgoing calls through Analyst Converge provides you with summary and itemised call detail along with their associated charges – but this is only part of the story. Details of your incoming calls completes the picture. Calls going unanswered or taking a long time to be answered could be losing you sales opportunities or giving your customers or citizens a bad experience - and you wouldn’t even know about it.
BT Call tracker gathers PSTN, ISDN and Featureline data on each line or group of lines at the BT Exchange, and collates the information in easy to find, simple reports and graphs.. These will show you:
With this information you’ll be able to spot areas of concern, and make strategic management decisions, governing your lines, staff and communication spend – all with the support of solid facts, not guesswork.
BT Call Tracker has recently replaced our Network Call Performance (NCP) service. We have listened to the feedback we have received from our customers and BT Call Tracker now offers some new features which will help your organisation to manage it’s voice network more efficiently.
Viewing your BT Call Tracker data is straightforward, and the application is conveniently located in the MyAccount portal you may already use to reach other applications, so you only need the one user name, password and PIN.
Rewarding BT Customers
BT Call Tracker is provided free of charge to customers who have certain call packages with BT. These include BT Customer Commitment and BT Premier Value.
BT Call Tracker is accessed through a secure online portal, with a user name, password and PIN log in.
Please check with your BT Account Manager if you need to confirm your eligibility.