Nutzen Sie die Cloud, um das Kundenerlebnis zu verbessern

Personalisieren Sie Ihr Kundenerlebnis ohne zusätzliche Komplexität oder Kosten.

Übersicht

Ihre Kunden werden immer anspruchsvoller und wünschen sich unterschiedliche Kanäle, um von zu Hause aus oder unterwegs mit Ihnen kommunizieren zu können. Ihre Contact Center müssen also agiler und flexibler werden.

Sie möchten neue Umsätze erzielen und das Kundenerlebnis personalisieren, aber Ihre Contact Center sollen dabei weder komplexer noch kostenaufwendiger werden.

Was wäre also, wenn Sie Ihr Front- und Backoffice zusammenführen und dadurch den Personaleinsatz an die Nachfrage anpassen könnten? Und was wäre, wenn Sie nur für die Services bezahlen würden, die Sie in Anspruch nehmen?

Auf diese Weise hätten Sie eine perfekte Mischung aus Sprach-, Video-, E-Mail- und Web-Interaktionen (z. B. Chat und Seitenfreigabe) und könnten diese dann in Ihr bestehendes CRM-System und Ihre bestehenden Call-Center-Plattformen integrieren.

Mit unseren Cloud-Contact-Center-Lösungen können Tausende von großen Unternehmen in zahlreichen Branchen und Ländern, das Kundenerlebnis verbessern, die Produktivität ihrer Mitarbeiter steigern und gleichzeitig Kosten und Risiken senken. Aus diesem Grund haben wir eine führende Stellung im Bereich der Cloud-Contact-Center und verfügen über die Erfahrung und das Know-how, diese Services für Sie und Ihr Unternehmen nutzbar zu machen.

Empfohlene Produkte

A scalable, multichannel contact centre allowing you to scale the number of agents you need quickly, while only paying for what you use on a per agent, per month basis.

Cloud Contact Cisco is built to handle large volumes of customer interactions but it’s also flexible enough to get you started quickly with only 50 agents through a single, easy-to-use multimedia interface.

Network your back-office experts into the front office environment so that your customers with complex needs are directed to the people best suited to deal with them.

We make it easy to have your contact centre in the cloud, making your organisation more customer-focused.

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A multichannel, ‘out of the box’ cloud contact centre which lets you scale the number of agents you need quickly, while only paying for what you need on a per agent, per month basis.

You only need a network connection, browser and a phone.

You can add new agents or amend call-routing rules in seconds, so you keep full service even if, for whatever reason, your staff can’t get to work.

You can integrate old and new applications and services, and get rapid, high quality information through a single, intuitive interface.

Cloud Contact doesn’t mean total change – it can overlay your existing contact centre infrastructure seamlessly, and grow as your business evolves.

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Voice. Visual. Text. You can have self-service covered and integrated into your overall customer service experience.

Give your customers the power of personalised, continuous, context-aware conversations across different channels (IVR, messaging / Chatbot, mobile, web), as well as different interactions (informational and transactional).

With Auto Contact, you can have:

  • state-of-the-art text and speech recognition, powered by natural language
  • dynamic personalisation that presents menu options based on likely user intent.

Which gives you harmonious integration with your overall customer experience, so your agents don’t miss a beat when your customers need transfer to live assistance.

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How your customers feel about you depends on how their experience of you matches their expectations.

Our consulting experts can review your contact centre operations to evaluate the effectiveness of your tools and technologies, your agent productivity, your key performance metrics and your internal processes. We spot gaps between your business goals and operations, help you deliver a more efficient customer experience and help you get the most from your current investments.

By working with us, you get a transformation roadmap that will make it easy for your customers to reach you, while optimising your operations to reduce costs and boost agent productivity.

Want to know more?

Get in contact with one of our experts to discuss your needs

Contact a specialist

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