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Home My Account Support centre Recommended practice

Adoption recommended practice

  • Top tips
  • Communication checklist
  • Hear from our experts
  • Submit a question

Drive adoption

Top tips on driving adoption

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Start by identifying what the change means for your users.

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Share links to where users can self-learn how to use.

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Create awareness so users know what’s coming and why.

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Remind users to watch out for updates to the service via. the prompts in the app.

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Provide step-by step instructions on how to get started.

Communication checklist

Here is a checklist of things you may need to communicate to your end users to ensure the best experience

how to book the service

how to download any app or log-in access if required

when to use the service

which features are available

type of meetings or events that are best suited to this service

cost of the service and how it will be charged

call recording policy and best practice

sharing replay best practice and guidance

where to learn about the service

where to get help and support.

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Hear from our experts

Creating awareness and early engagement for new technology

01:22

The importance of choice based training

01:44

Adoption Assets Library>>

Further support required?

Submit your question here
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